A couple of workstations cannot scan

I did a search on the forum, but couldn't see anything like this.

A couple of my workstations dont react at all when either the 'local' or 'in-depth analysis' buttons are pressed. Nothing happens, no dialog box, nothing.

I have tried uninstalling and reinstalling via RA console without luck.

Does anyone have any ideas here?

Cheers, Brett

 

Hi Brett, what about a command line scan, can this be invoked? If so, does that particular machine come up clean?

What previous antivirus was on those particular machines?

Cheers

 

Yes, command line scan could be invoked. There were several threats detected which have been cleaned. The behaviour still exists where nothing happens when clicking on either of the scan buttons.

Previous AV was Vet Antivirus, which has been uninstalled.

Cheers, Brett

 

Now that the system in question is clean, what happens if you uninstall and reinstall NOD32?

It has also been suggested to do a System File Check:

Start> run type in CMD, when the black window opens type in sfc /scannow

SFC (System File Checker, a part of Windows File Protection) will replace any changed/damaged system files with a clean copy. SFC may not solve every problem, but it's a good start that anyone can do.

Also please repair your Registry Permissions as many types of malware can corrupt them.

Cheers

 

Thanks for that. I'll give all of those things a try.

Cheers, Brett