I felt I had to report this success because other people might benefit from it as we did ! We had a damaged disk which had dropped to the floor. Windows could not read it anymore. Made an Acronis image of the disk in hopes that I might see some files in the image (but as you can expect of a TRUE IMAGE, it could not). Making the image took some 2 hours, because there were sectors containing unreadable parts and the disk was clicking and clicking - repositioning its heads I assume. But the image succeeded! After trying the evaluation package of R-studio demo (a restore utility) which could see and restore data on the damaged disk at that time, I bought R-Studio. But later the same day that I had tried the evaluation package R-Studio Demo, suddenly Windows surprised me with a horrible message that "Windows was unable to save all the data for the file Device\HarddiskVolumexxx\", which later turned out to have corrupted the disk even more so that when the full version of R-Studio arrived it was unable to see any usable partitions at all! Then only a few days later I realised I had made this "True Image" of the disk and I mounted this image and ran R-Studio: AND ALL FILES COULD BE RESTORED FROM THAT IMAGE , WHEREAS THEY COULD NOT BE RESTORED FROM THE ORIGINAL HD ANYMORE! Can you imagine how surprised I was about the potential this software, that it could make an image even of a disk which was corrupted so that the OS could not see the contents of the partitions anymore (and which was constantly clicking and clicking while the software was trying to access it)? I was also curious:Is there anyone out there with similar experiences ?