.75 cases problems in IE9

Discussion in 'Prevx Releases' started by pegas, Jan 10, 2012.

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  1. pegas

    pegas Registered Member

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    Hi all,
    Just to let you know in case you would be facing the same issues that I opened a new support ticket after today's update to .75

    I was having problems in IE9. I couldn't log in to a secured https site using certificates stored on a card, blocked certified active X, blocked Java plugins etc. So I hadn't other chance than to mark IE9 as "Allow" in Protected Applications under section Identity Shield. Since then no problems to work with IE9. Looking to hear from support.

    Furthermore, no padlock over WSA icon in the systray even if using Opera which is set to be "Protected". Never been problem for me.
     
    Last edited: Jan 10, 2012
  2. Tarnak

    Tarnak Registered Member

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    I don't have IE9, but can confirm that the padlock no longer appears in the WSA icon when using Opera, and logged into a secure site.
     
  3. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you let me know if you're using the LastPass toolbar within WSA?

    Thanks!
     
  4. Tarnak

    Tarnak Registered Member

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    No, I don't even know where it is in WSA.
     
  5. pegas

    pegas Registered Member

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    Same here.
     
  6. Triple Helix

    Triple Helix Webroot Product Advisor

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    LastPass toolbar is in WSA Complete only! But I don't have this issue with IE9, FF 9.0.1 or Opera 11.60 on Win 7 x64!

    TH
     
  7. Tarnak

    Tarnak Registered Member

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    Firstly, I went into Settings > Heuristics > and adjusted the sliding Tab bar to High:Medium:Medium for each of the Tabs - Local, USB, Internet, Network and CD/DVD.

    I then restored the padlock, by going into Identity & Privacy > Protected Websites > click on button 'Reset to Defaults'.

    ScreenShot_WSA_v8.0.1.75_padlock missing_02.jpg
     
  8. pegas

    pegas Registered Member

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    I tried it but to no avail. The padlock is still missing. As for my problem with IE9 I have been asked to create a log using special tool provided by support so I am awaiting their reply. Hopefully they will also identify a reason for the missing padlock.
     
  9. Tarnak

    Tarnak Registered Member

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    Sorry, it didn't work for you. Let us know how you go with support.
     
  10. pegas

    pegas Registered Member

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    Support said they are looking into it. For now I should leave Internet Explorer set to "Allow" under the Identity & Privacy section.
     
  11. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    The 8.0.1.82+ build which we're planning on releasing in the next day or so should correct these issues. I'll let you know once it's released :)
     
  12. pegas

    pegas Registered Member

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    Thx Joe for information. If you would need something else to resolve these issues just drop me a message ;)

    BTW, don't you think to change your signature :D no direct links to Webroot :eek:
     
    Last edited: Jan 12, 2012
  13. pegas

    pegas Registered Member

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    Hello, just to inform you that .82 didn't resolve my issues, problems in IE9 described above still persist and the missing padlock as well :(
     
  14. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Can you try uninstalling, rebooting, and reinstalling to make sure all of the .82 components have been placed over fully?

    I will indeed be updating my signature whenever I get a chance :D

    Thanks!
     
  15. pegas

    pegas Registered Member

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    No success. Clean reinstall didn't help. The problems remain. Meanwhile I got a message from the support that v.82 had some other changes, so Webroot development team is still working on this issue to get addressed o_O
     
  16. pegas

    pegas Registered Member

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    Joe, can you kindly expedite my issue? Webroot support is silent ...
    Thx ;)
     
  17. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you let me know if you're using the 64bit version of IE or the 32bit version? I suspect we might not be seeing the issue due to the unpopularity of 64bit browsers.

    Thanks!
     
  18. pegas

    pegas Registered Member

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    Vista Business 32bit so IE9 is 32bit too.
     
    Last edited: Jan 20, 2012
  19. pegas

    pegas Registered Member

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    Hello Joe!
    Webroot support said I should continue discussion about my issues directly with you here on the Wilders, so please be kindly informed that update to .92 changed nothing. WSA still blocks credentials, plug-ins, java etc. while IE9 is in Protected mode and the padlock is missing all the time as well. Hmm ....
     
  20. Triple Helix

    Triple Helix Webroot Product Advisor

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    Hi pegas,

    Lets start at the beginning please list all security software that is running in reatime also any IE9 addons and BHO's? If you can uninstall all other security software and uninstall WSA and reboot and then do a clean install of WSA 8.0.1.92 and leave it at the default settings with the link provided from the Closed Beta email and reboot then please report back!

    Thanks,

    TH
     
  21. pegas

    pegas Registered Member

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    Hello Triple Helix!
    Thx for your input and here's my reply.
    Only NIS2012 and WSA is installed, no other security apps. No IE9 addons and only usual BHOs, i.e. Java, Norton, Microsoft, Adobe etc. Tried also everything what you suggested but to no avail. If there is no other suggestion I think then the best and quickest way how to solve my issues is a remote session. Joe is already accustomed to wander inside my PC and to fight my native language :D
     
  22. Triple Helix

    Triple Helix Webroot Product Advisor

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    No problem! FWIW I have WSA and VIPRE AV on a Vista Ultimate 32bit VM and have no issues! ;)

    TH
     
  23. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Does disabling both the Web threat shield and Identity shield correct the issue after closing/reopening your browser? We haven't seen any similar cases at all so this definitely strikes me as odd.

    Thanks!
     
  24. pegas

    pegas Registered Member

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    Hello :),
    Unfortunately not. I tried disable the shields you mentioned and also others and it doesn't correct the issues. There is only one solution and it is to set Allow for iexplore.exe
     
  25. pegas

    pegas Registered Member

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    Hello Joe!
    Updated to .131 and the issues still persist. Can you kindly draw attention of the support team? It is more than one month I reported them but nothing has been made so far.
    Thanks!
     
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