642 not communicating with kernel

Discussion in 'ESET NOD32 Antivirus' started by gberns, Feb 25, 2008.

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  1. gberns

    gberns Registered Member

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    I installed over the top of last version.. On reboot got the above message within five minutes. When message comes up system tray icon goes away. Cannot restart by using start program in start menu.

    Uninstalled. When uninstalling I did remove Eset folder. Reinstalled. Same message five minutes after first start up. Did a repair. Same message five minutes after first start up.

    Vista 32 is operating system.

    Don't see other posts on this problem with 642 and was wondering what to do.

    Many thanks.
     
  2. Marcos

    Marcos Eset Staff Account

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    Could you check in the service list whether ekrn is set to start automatically and is actually running?
     
  3. proactivelover

    proactivelover Registered Member

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    did you delete eset entries in registry
     
  4. gberns

    gberns Registered Member

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    It is running and is set on automatic start up.
     
  5. gberns

    gberns Registered Member

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    No, I did not. If problem re-appears, which entries should be deleted before a re-install?

    Thanks.

    Gary
     
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