45 Out of 50 Electronics Companies Illegally Void Warranties After Independent Repair

guest · Oct 12, 2018

45 Out of 50 Electronics Companies Illegally Void Warranties After Independent Repair, Sting Operation Finds
October 11, 2018
https://motherboard.vice.com/en_us/...fter-independent-repair-sting-operation-finds

Companies offering a warranty on their goods aren’t allowed to void that warranty if the user attempts to repair it themself, but that doesn’t stop the company from scaring customers into thinking it’s true.

It’s such a huge problem that US PIRG—a non-profit that uses grassroots methods to advocate for political change—found that 90 percent of manufacturers it contacted claimed that a third party repair would void its warranty.

When it couldn’t find clear language about warranty and repair, it reached out to the companies via their customer service lines. The overwhelming majority of the companies told PIRG that independent repair would void the warranty.

“Independent repair is critical to fixing our throwaway relationship with our stuff. [...] That’s why repair options are so critical, and why companies need to stop blocking access to repair from third parties. More options for repair means lower cost, and less waste.”
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Survey: "Warranties in the void" (PDF): https://uspirg.org/sites/pirg/files/reports/Warranties%20in%20the%20Void%20-%20U.S.%20PIRG%20Education%20Fund%20-%20Oct2018.pdf

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45 Out of 50 Electronics Companies Illegally Void Warranties After Independent Repair

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