4-day Telus email outage caused by mishap during repair of data storage service

guest · Aug 19, 2019

4-day Telus email outage caused by mishap during repair of data storage service
'That would have to be a pretty catastrophic failure,' says IT instructor
August 19, 2019
https://www.cbc.ca/news/canada/brit...-data-storage-service-repair-mishap-1.5251601

For four days, frustrated Telus customers have reported an outage that has affected the company's email services.
Telus now says the outage happened when the company's data storage cloud service provider, Dell EMC, was repairing failed equipment last Thursday morning and accidentally took telus.net offline.

John Zabiuk, an instructor in the applied information systems technology program at the Northern Alberta Institute of Technology in Edmonton, Alta., says being offline this long is unprecedented for a massive company like Telus.

"That would have to be a pretty catastrophic failure. If they are having to restore customers mailboxes then that means they've lost all of the data basically," Zabiuk said.
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Zabiuk says the outage means Telus most likely stored a large portion of its data with Dell EMC.
"One of the issues of having all of your servers in one cloud provider, and obviously Telus is learning this lesson right now, is that if that cloud provider has an issue, then you've lost everything," Zabiuk said.
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4-day Telus email outage caused by mishap during repair of data storage service

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