4.2.58.3 causing system hang / blue screen on install of Windows 7 foreign language

Discussion in 'ESET NOD32 Antivirus' started by Khakiass, Jul 16, 2010.

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  1. Khakiass

    Khakiass Registered Member

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    In attempting to install additional language support for Windows 7, I have noticed the following issue with 4.2.58.3.

    If ESET Nod32 is running during a language pack installation either through Windows Update --> Optional Updates or through Control Panel --> Region & Language --> Keyboards & Languages --> Display Languages, the system will either lock up forcing a hard shutdown, or a blue screen crash will result.

    The blue screens reference eamonm.sys, DRIVER_IRQL_NOT_LESS_OR_EQUAL resulting.

    If I disable ESET prior to running these updates, they install without issue. They also install on systems running an older ESET version, 4.0.437.0.
     
  2. Marcos

    Marcos Eset Staff Account

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    No problems here with EAV 4.2.58.3 on Windows 7 x64. Could you generate a kernel or better complete memory dump per the instructions here, upload it somewhere and PM me the link?
     
  3. Khakiass

    Khakiass Registered Member

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  4. BedreAntivirus

    BedreAntivirus Registered Member

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    i had the same problem when i installed SP1 Beta on Windows 7 64-bit (all current patches) and Windows 2008 R2 64-bit (all current patches)
    i booted into a WinPE CD and deleted the eamonm.sys file and SP1 finished the install, then i reinstalled NOD32, this worked on Server 2008 R2 64-bit, but not on Windows 7 64-bit so i had to reinstall my gaming rig, ooh well no biggie i had to do it anyway

    Windows 2008 R2/Windows 7 SP1 Beta can be downloaded here
    http://technet.microsoft.com/nb-no/evalcenter/ff183870(en-us).aspx
     
    Last edited: Jul 17, 2010
  5. datalens

    datalens Registered Member

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    I had the same problem when windows update..

    i installed Windows 7 64-bit (Korean)..

    install windows -> install nod32 -> windows update -> shutdown -> update progress approaching 15% -> freezing
     
    Last edited: Jul 19, 2010
  6. jeramy_t

    jeramy_t Registered Member

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    i have been trying to figure this out for the last 2 days. there is a problem with 4.2.58.3.

    I install a fresh Windows 7 32bit image, on 3 machines and then install NOD32, then tried do install windows updates, one hung @ 15%, others blue screned, physcal dumped.
    trying to log back into the machines, all .exe's would not start, including explorer.exe, taskmgr, cmd etc.

    finally figured it out after several re-images.

    i had tried several updates first before installing NOD32, the last straw i installed NOD32 then tried to install MS$ KB980408, KB980846, and KB982519. then failed.
    I dont think these are relevant however might help some one else.
     
    Last edited: Jul 29, 2010
  7. agoretsky

    agoretsky Eset Staff Account

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    Location:
    California
    Hello,

    Thank you for the reports. The issue is under investigation.

    Regards,

    Aryeh Goretsky
     
  8. simexi

    simexi Registered Member

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    I'm having the same problem (but just after installing updates, not language issue?). Just installed latest hotfix and Windows hanged at "Windows preparing to configure...".
     
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