2014 Products have been released v8.0.4.17

Discussion in 'Prevx Releases' started by Triple Helix, Oct 3, 2013.

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  1. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Could you submit this into our support inbox to ensure they're aware?

    Thanks!
     
  2. rinem

    rinem Registered Member

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    Done.
     
  3. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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    Ah thanks.
     
  4. horseman

    horseman Registered Member

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    Presumably the Mac WRSA v 8.0.1.44 is not included in this deluge of euphoria and will be languishing further still into late 2014/early 2015 for a converged functional embellishment?
     
  5. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    I believe the Mac version should have updated, into the 8.0.4.x release. Can you try manually checking for updates?
     
  6. Triple Helix

    Triple Helix Specialist

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    My sister inlaw is now on Software Version 8.0.4.231 on her Mac!

    Daniel ;)
     
  7. BoerenkoolMetWorst

    BoerenkoolMetWorst Registered Member

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  8. Triple Helix

    Triple Helix Specialist

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  9. strykenKN

    strykenKN Registered Member

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  10. micafighter

    micafighter Registered Member

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    Unfortunately that is not a legitimate action, because the license code is from a 2 year promotion for the ID Shield product. Even if you are entitled for the promotion, that license code is for the stand-alone Identity Shield product. For some reason it seems to activate the antivirus too, but it's unethical and I am sure it is not legal to activate another product with a license code. Anyway, I think it is corrected now, so you can't use those ID Shield license codes for activating Antivirus.
     
  11. SweX

    SweX Registered Member

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  12. The Red Moon

    The Red Moon Registered Member

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    Not sure about that website .
    Has anybody tried the activation key.?
     
  13. Triple Helix

    Triple Helix Specialist

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    As far as I heard it's been deactivated so it sounds like it wasn't sanctioned by Webroot.

    TH
     
  14. Tarnak

    Tarnak Registered Member

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    Out of interest, I just tried it.

    It said the the key was valid, but is now expired.
     
  15. Triple Helix

    Triple Helix Specialist

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  16. SweX

    SweX Registered Member

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    Thanks TH. As expected I would say. And good that Webroot took care of it. :thumb:
     
  17. micafighter

    micafighter Registered Member

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    One of my buddies tried this keycode, because he wasn't aware that this is not legal. Now he tries to use his legitimate facebook trial code, and it is not working. Is it supposed to be this way, as some kind of "retribution" ?

    I would like to note that he used the "illegal" keycode for 2 or 3 days, and he had legitimate keycode anyway (which has already been activated, so was counting down too).
     
  18. ams963

    ams963 Registered Member

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    I don't think there is any retribution. The illegal keycode is deactivated. Your friend can use any legitimate keycode and activate it in WSA. If facebook trial is not working, please tell him to use this promotion http://www.webroot.com/customerSupport/broncosTrial.php?loc=usa&lang=en&trpd=
    Just fill in the details of name and email. Press register and he will get the keycode in the next loaded webpage and an email with both the keycode and installer.;)
     
  19. SweX

    SweX Registered Member

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    Perhaps this has something to do with it...:doubt:
     
  20. Baldrick

    Baldrick Registered Member

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    Hi Swex

    I suspect that you are correct and that this does indeed have something to do with the issue. At worst the person concerned should contact Webroot Support directly; explain his circumstances, i.e., he was unaware this was 'not official' and ask them to check if /re-instate his valid key code(s).
     
  21. strykenKN

    strykenKN Registered Member

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    I rather suspect that Webroot now makes a sweeping blow and all blocked and blocking what sounds only by free / trial etc.. My judgment to extremely Kundenunfreundlich and you feel cheated and ripped Webroot. It is quite natural that when Webroot Activities, the keys suddenly locked again. Webroot should ask if they still work for the customer or rather wants to rip coal. :thumbd:
     
  22. Baldrick

    Baldrick Registered Member

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    Hi strykenKN

    If yours was a genuine test of an offer that you had no real way of knowing if it was OK/legal or not (and I am not saying it was not :) ) then I would definitively contact Webroot Support and explain to them what has happened.

    After all you do have paid for licenses do you not? If you have paid then you have a right to use the product for the term of the license...assuming that the above is indeed what happened.

    There worst that they can say is 'No' in which case you are no worse off and you are now, and if they sort it out for you then you are in a much better position then you are now.

    Good luck.


    Baldrick
     
  23. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    No, I don't see how that would happen within our systems. I suggest just writing into our support inbox and explaining what happened and they'll get it fixed :)
     
  24. ams963

    ams963 Registered Member

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    Exactly.:thumb:
     
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