> 2 TB Volumes Supported?

Discussion in 'Acronis True Image Product Line' started by fcbrants, Nov 21, 2005.

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  1. fcbrants

    fcbrants Registered Member

    Joined:
    Oct 9, 2005
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    Sorry if this ? has already been answered, but I Googled & searched this forum (2, TB returned too many results, nothing displayed...), read the FAQs and scanned the manual & didn't find an answer...

    I created a 3 TB RAID volume using the preferred "Windows XP Compatible" method of using 4 KB (Vs. the default 512 byte) disk sector size, which should let XP see 16 TB Volumes.

    The volume formatted fine in XP's Disk Manager & was visible & available to the OS after formatting.

    However, TI 9 (Build 2289, I believe) refused to Clone to this volume - displaying a small red "x" over the volume & complaining that the volume was too small (can't get the exact verbiage at the moment).

    I created a 2 TB volume and a 1 TB volume and the clone is now progressing smoothly.

    Any ideas?? I would really like to use a single 3 TB volume.

    Thanks!!

    Franko
     
    Last edited: Nov 22, 2005
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello fcbrants,

    Thank you for choosing Acronis Disk Backup Software.

    Please be aware that the maximum partition size supported by Acronis software is 2TB.

    I'm afraid that if your hard drive\RAID array has partitions larger then 2TB then you will not be able to clone this drive\array or clone to this drive\array.

    However, in case the entire hard drive\RAID array capacity is larger then 2TB, but each partition has size smaller then 2TB then Acronis True Image 9.0 should be able to clone such disk\RAID array.

    If that's the case then first of all please download and install the latest build (2302) of Acronis True Image 9.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
  3. fcbrants

    fcbrants Registered Member

    Joined:
    Oct 9, 2005
    Posts:
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    Thanks Alexey,

    I have a copy of Acronis Disk Director Suite, so I might try to merge the two volumes if it becomes a problem.

    Thanks!!

    Franko
     
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