10 November 2012 - are there issues with the update servers?

Discussion in 'ESET Smart Security' started by metalalbert, Nov 10, 2012.

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  1. Sarex

    Sarex Registered Member

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    Nope, Europe here, had the same problem when the thread started, but now it's fixed, the update is working.
     
  2. SweX

    SweX Registered Member

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    I think so too. Because 7679 still won't download when I try to update manually, nothing happens.


    Edit: I pushed the update button five times in a row and finally 7679 got downloaded at normal speed.
     
    Last edited: Nov 10, 2012
  3. Sarex

    Sarex Registered Member

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    You need to start it manually a couple of times like 5-10.

    Updated ess on 2 computers, downloaded different size updates?!? (same version of ess, same previous signature database)
     
  4. FanJ

    FanJ Updates Team

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    I have got defs 7679 now. I'm in The Netherlands.

    NOD32 (AV only) 4.2.71.2 (English) on XP-home SP3 (Dutch); no pre-release updates enabled.

    Now this file em002_32_|0.nup

    W_2012_11_10_3.gif

    Virus signature database: 7679 (20121110)
    Update module: 1040 (20120313)
    Antivirus and antispyware scanner module: 1369 (20121025)
    Advanced heuristics module: 1136 (20121017)
    Archive support module: 1155 (20121015)
    Cleaner module: 1058 (20121005)
    Anti-Stealth support module: 1032 (20120806)
    ESET SysInspector module: 1227 (20120927)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1006 (20110921)


    W_2012_11_10_4.gif
     
  5. TomFace

    TomFace Registered Member

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    I stand corrected-I do see an Error downloading file from update server at 12:35:33PM EST. I finally got it at 2:42:19 PM EST.
     
  6. SweX

    SweX Registered Member

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    Yes it finally started to download after I pushed the update button 5 times in a row.

    @FanJ
    Yes I wonder what that update (screenshot) is all about :)
     
  7. CalibanComputing

    CalibanComputing Registered Member

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    I just received the 7679 (20121110) update, so it looks like they sorted out whatever was going wrong.

    If you don't get the update automatically, you might try a manual update.
     
  8. SweX

    SweX Registered Member

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    NOD32 - v.7679 (November 10, 2012)
    Total: 56 (1 IRC, 1 JS, 1 MSIL, 53 Win32)

    NOD32 - v.7678 (November 9, 2012)
    Total: 25 (1 Java, 1 MSIL, 23 Win32)

    NOD32 - v.7678 (November 10, 2012)
    Total: 84 (2 JS, 1 MSIL, 80 Win32, 1 Win64)

    Taken from here: http://go.eset.com/us/threat-center/threatsense-updates/

    Note 7678 released two times....wonder if that's why the update process didn't work well today :doubt:
     
  9. FanJ

    FanJ Updates Team

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    Me too, dear SweX.
    I wished that I remembered me whether that strange character | is normal in that file, but alas I don't. I'm getting old ;)
     
  10. FanJ

    FanJ Updates Team

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    WOW, good catch, SweX :thumb: :thumb:
     
  11. FanJ

    FanJ Updates Team

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    I hope that someone from ESET comes here to their official Support Forum to explain things... :doubt:
     
  12. SweX

    SweX Registered Member

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    Yes, Marcos usually comes in for quick looks under the weekend during is free time too :thumb: Hopefully ASAP :)
     
  13. Marcos

    Marcos Eset Staff Account

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    I was able to update without problems. Are you still having the issue?
     
  14. Niels

    Niels Registered Member

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    Hello Marcos,

    Yesterday late in evening the problem solved itself , and 7679 was downloaded an installed successfully.

    Regards,
    Niels
     
  15. metalalbert

    metalalbert Registered Member

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    Working correctly for me again as well :)
     
  16. siljaline

    siljaline Registered Member

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    A/V defs 7679 took a while to fetch from the update server, presumably due to sheer size ? Clearing the update cache repeatedly, fixed the issue.

     
  17. Marcos

    Marcos Eset Staff Account

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    The only problem was that an update of the same number was released twice. As a result, every user downloaded about 1,4 MB file instead of a few KB. Other than that, there was no problem in terms of protection or detection capabilities that happens when vendors mess updates.
     
  18. manak

    manak Registered Member

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    I'm one of them (downloaded 4 MB file. It was really slow that time). Do you mean that users don't need to delete this large update file(4MB) or clear update cache?
     
  19. Marcos

    Marcos Eset Staff Account

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    Don't know which update file you're referring to but definitely there's no need to delete any files or do anything else after the weekend's update. There were no problems with update files that would cause any issues on users' side, it's simply that the update was of the size that would have been downloaded by NOD32 v2 if it was still supported.
     
  20. encus

    encus Registered Member

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    Updating works just fine right now.
     
  21. FanJ

    FanJ Updates Team

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    Hmm, 1,4 MB ...

    As you can see in reply # 15 it was trying to download em002_32_|1.nup with size 41125 kB (which is about 40 MB). That one failed.

    As you can see in reply # 29 it finally succesfully downloaded em002_32_|0.nup with size 41130 kB (which is about 40 MB). That one gave me defs 7679.

    Could you tell more about the difference in size between what you said and what I saw happening, and about the name of those files with that character | in it (I don't know whether that character is normal in that file-name)?

    Thank you.
     
  22. FanJ

    FanJ Updates Team

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    I thought that I asked a question about the fact that Marcos posted that the size was 1,4 MB and that I noticed a file of size about 40 MB (with proof of it). That difference looks to me significant enough to get a clear answer and explanation from ESET. So I politely ask ESET to answer it.
     
  23. Marcos

    Marcos Eset Staff Account

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    The only "special" update released during the weekend was the larger 1,4 MB one. Dozens of MB wouldn't have been downloaded unless necessary to build the engine from scratch (e.g. when switching between pre-release, release or delayed updates or if update cache was cleared and the existing engine had to be build from scratch for some reason. If your ESS keeps downloading too much data, we can ask for further logs that might shed more light into it.
     
  24. FanJ

    FanJ Updates Team

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    Marcos, thank you! :thumb:

    Your "if update cache was cleared" must be the explanation, I guess. Indeed, I cleared the update cache (and ran CCleaner and rebooted) after the initial update got stuck and was finally aborted by me and I disconnected internet.
    (PS: since I got defs 7679, the size of the updates are back to normal).

    Mystery solved :)
     
  25. Niels

    Niels Registered Member

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    Hello Marcos,

    I had also the issue with the large download failed to download. But I didn't cleared my update cache or enabled pre-release updates. Or does Eset clears it's update cache automatically?


    Regards,
    Niels
     
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