I'm in charge of fixing my grandmother's computer whenever she messes it up. I keep copies of all of the log files on my computer in case I need them. Today I was tidying up those files on my computer and I noticed something. In August 2009, CCleaner v2.18.878 showed her computer as having 2 GB of RAM. In March 2010, CCleaner v2.29.1111 shows it as having 1 GB of RAM. Is there a glitch in CCleaner that would cause that? I can't look at her computer for at least a week to confirm if this is accurate. In December 2009, her computer was taken to a repair shop to be completely reformatted. Later, SP3 and all the MS updates were installed. So, I'm thinking there is either some sort of software glitch or 1 GB of RAM was removed at the repair shop. I know that her computer seemed a little slow right after she got it back from the shop. The problem seemed to go away after it was defragged and we switched back to the wired keyboard. Although, this slowness problem started happening six months after she got the computer back in 2007. No one ever could figure it out and the techs always blamed spyware, but I've had my doubts. This is the second time she's had it reformatted at the repair shop. Also, I could have sworn the computer came with 4 GB of RAM, not 2 GB. So now that CCleaner is only showing 1 GB, I'm really suspicious. Any thoughts? Like I said before, it will be at least a week before I can get to her house to check.