ESET AV GUI froze/locked.

Ran a scan overnight last night (scheduled) and this morning the GUI was frozen/locked/some parts blank. Tried running the update but it just didn't respond and there were some strange figures/dates in the last update field.

Reboot sorted it but it would be nice if this didn't happen.

Running Latest version of AV Win XP Pro SP3 all up to date.

Just a heads up, there's still a bug lurking in the latest GUI.

 

Where you running any other tasks in tandem with the scheduled scan ? Best bet, you were and this was a one-off, Banger696

Try tweaking the time schedule for your scan so that it may not conflict with anything else that may run while the scanning process is being completed.

Manually start the scan in order to physically bump the time schedule, this would be another way in lieu of adjusting your scheduler | planner.

 

Nothing scheduled to run at same time as scan. Disk defragment is scheduled to run half an hour later and looking at logs the expected time frame was completed successfully.

Can't be sure the scan locked it up or an attempted update. That's as specific as I can be, other machines had no problems.

 

I see by your post using the urgency triangle you are not pleased with the UI having locked as you reported, leave your thread as it is, report back to it, if the event happens again. I would advise a support ticket, that would be your option. I have no further recommendations at this time.

 

Just experienced this lockup again. File scan was stuck at C:\Windows\Sti_Trace.log. Update was frozen in time at 16/03/1649 16:53 and no signature number. To fix it without a reboot I ran the eset_Update_fix.exe from http://kb.eset.com/esetkb/index?page=content&id=SOLN2545&actp=search&viewlocale=en_US&searchid=1286481203628

 

Your support ticket number is ? As previously requested and recommended.

 

I filled that form in but never got a reply or ticket number. Other symptoms were that http and ftp also stopped working so it's like ekrn had crashed but didn't restart itself and just locked. Also tried to change some of the advanced setting and it said I didn't have enough privledges. I'm using XP in Admin mode. I'm really thinking of switching my machines to some other AV solution.

 

Export your settings, Manually uninstall EAV, reboot, install a fresh build from the Download centre, if no joy, please call ESET @ 1-866-343-3738, ask to have your issue ticket expedited.

Best of luck.

 

When you encounter the problem mentioned in your initial post, generate a complete memory dump per the instructions here and supply it to ESET for perusal.