unable to install acronis home 9.0 build 3677

I tried the 15 day trial for acronis home 9.0-liked it alot. I purchased the license for the product and cannot get it installed. Do I have to uninstall the trial version? If so what will happen with the disc image I have stored on my external hard drive?

Thanks

Pharmacymom

 

You are correct. Acronis always recommend uninstalling the Trial version and then to do a completely fresh install of the purchased version.

Your image will be OK because you are installing the same build.

 

Hello pharmacymom,

Thank you for choosing Acronis Disk Backup Software.

We are sorry for the delayed response.

Yes, as Tabvla some times it is better to un-install the trial version prior to the installation of the full one.

Could you please describe the issue in more details? Did you received any error messages during the installation?

Please also do the following in order to make sure that you downloaded the installation file flawlessly:

- Download the checksum utility from http://www.irnis.net/files/xcsci.exe

- Unpack and run the application and click on the ellipsis sign to browse and select the installation package you downloaded;

- Click the "Start" button;

- The MD5 value for the latest build 3677 of Acronis True Image 9.0 Home must be [ d004885351af4656be56a36a5054dce2 ]

If the MD5 value is not [ d004885351af4656be56a36a5054dce2 ] then please re-download your Acronis product from the "Product Updates" section of your account. To get access to updates you should first register your software.

If that's not the case and the checksum calculated is identical to the one mentioned above then please try removing all registry entries related to the previous Acronis True Image installation(s), if any, using Windows Installer CleanUp Utility. Then please try to install the latest build (3677) of Acronis True Image 9.0 Home once again and see the result.

If that does not help either then please do the following:

- Launch the product installation file once more;

- Right-click on the "Install Acronis True Image" button and select "Extract";

- Select the path for extracting the component and click "Save";

- Go to the Run prompt (Start -> Run) and issue the following command:

msiexec /i msi-name /l*v log-name

Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

- Reproduce the problem and collect the log file created during the installation.

Please also create Windows System Information as it is described in Acronis Help Post.

Please submit a request for technical support. Attach the files and information collected to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the most suitable solution as soon as possible.

Thank you.
--
Aleksandr Isakov