Hello, Can you tell me a little more, such as which programs were affected, their versions, and how you determined and resolved the issue?...
Hello, If it is recognized natively by Windows (i.e., it shows up with a drive letter) you can try running a scan against it from within ESET...
Hello, No one else seems to have reported an issue, so I'm not sure what might have happened. I have been in touch with our engineers about...
Hello, The ESET NOD32 Antivirus link points to v6.0.316.0 of that program. Regards, Aryeh Goretsky
Hello, I have not heard of any issues with a bad update. Are you still experiencing a problem? Regards, Aryeh Goretsky
Hello, I have had no problems at all with network adapters when running ESET Smart Security on Windows 8 Pro (x86, x64) or on Windows 8 Pro...
Hello, Managing a firewall is always going to require some level of judgement by the computer user (or whomever is responsible for it) because...
Hello, From doing a search, I see that Yohann has posted his message to over 100 different forums. I decided to take a closer look at Yohann's...
Hello, There currently is no specific module or app for filtering Twitter; malicious URLs sent via Twitter are handled just like those from any...
Hello, If you want to "train" the firewall to recognize all of the apps you normally use, run it in Learning Mode for a few days and it will...
Hello, Have you tried manually triggering a dump when you noticed the problem occurring but before the system reached a critical level?...
Hello, Have you tried using a different browser to see if the issue is specific to Mozilla Firefox v21? Regards, Aryeh Goretsky
Hello, My initial thought is some sort of incompatibility with another program running on the computer. Can you tell us a little more about...
Hello, I would suggest opening a ticket with your local ESET office and explaining that you're having an issue with migrating the...
Hello, Did you submit a copy of the email and its malicious attachment to the virus lab? Regards, Aryeh Goretsky
Hello, Just to clarify, under Microsoft Windows 8, Windows Defender is a different program. Prior to Windows 8 (Windows 7, Vista, XP and, yes,...
Hello, My initial guess is that the firewall's ruleset may be corrupt. Were those imported from a previously-saved configuration, or did you...
Hello, Can you send me a private message with the ticket number from your call with ESET support? I will see if I can escalate the issue for...
Hello, Windows Defender provides an additional layer of protection. While I cannot recall seeing it report a threat first, unless you are...
Hello, ESET's QA department confirms that running NewSoftware's FolderLock 7.20 with ESET Smart Security v6.0.316.0 under Microsoft Windows XP...
Hello, Yes, the ESET Family Security Pack allows you to interchangeably use ESET Smart Security and ESET NOD32 Antivirus licenses. Regards,...
Hello, Does your upstream network provider filter or proxy your connection in some fashion? I have seen ISPs who install a proxy as kind of a...
Hello, Under Microsoft Windows 7, Windows Defender does not interfere with ESET NOD32 Antivirus and can be left enabled on the system....
Hello, Sorry, it looks like AV-Comparatives changed their web site layout or removed the pages from their web site. They still might be...
Hello, Which version of ESET Smart Security did you upgrade from? Regards, Aryeh Goretsky
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