Hi Margaret, This morning we sent you an email with a manual on how to create a bootable cd-rom with remote support function. With it, we can...
Hi Margaret, I found a pretty good and thorough walkthrough on our Support website, that is there to help users to recover any files that were...
All the mentioned drivers are protected by Windows Resource Protection (WRP) and will never be removed by HitmanPro, no matter what happens....
Hi Margaret, If have some instructions for you to recover from your current situation: Please power up the computer and before the Windows logo...
Hi Margaret, We are a Dutch company and from all the days in the year you have this problem on exactly the days our offices are closed because of...
Hi Margaret, I am sorry to hear you had a negative experience with our service. As you can see we support our software through both e-mail and...
Heartbleed is a vulnerability on web servers (like Google, Facebook and Yahoo) and devices (practically only Linux systems) that run a specific...
I just posted a video on YouTube where our upcoming HitmanPro.Alert 3 is blocking an attack on the RTF zero-day vulnerability in Microsoft Word...
I just made a movie of HitmanPro.Alert 3 blocking this exact attack on both SEHOP and StackPivot. In this video you see Alert 3 blocking the...
You can only get these results when other software is actually interfering with the auto run entries. What other security software do you have on...
Hi Esse. Our technology is not locked or exclusive to Sitecom. They were the first to integrate it and our launching partner. We are currently...
Thank you for dinging, but I'd like to mention that this is not the official support forum for Sitecom Cloud Security - please refer to Sitecom...
Well, actually, the design of CryptoGuard works for a lot more ransomware families, even future ones. So it's not just limited to CryptoLocker and...
It's a different cloud, other systems, router tailored software, etc. I have no comments on when it will be available though, sorry.
HitmanPro second opinion anti-malware is using these cloud-based engines: Bitdefender, Emsisoft and Kaspersky. HitmanPro.UTM is using a...
Please watch this video http://www.youtube.com/watch?v=NCSzqBebcSA and read this page for more information:...
HitmanPro.UTM has no effect on ping times. Note that 'ping' uses the icmp protocol, which is a different protocol than http. Ping doesn't flow...
Yes, you can. But only if your ISP (or upstream router) allows a static IP address. Simply open the web interface of the router (usually on...
We just published a beta version HitmanPro 3.7.7 build 205. This new version also fixes a BSOD that user Tarnak reported with beta build 204....
Sitecom R&D investigated the problem and it seems there is a threading issue in the current Linux configuration on the WLM modem router (WLR...
You are using a Sitecom modem router. We have no experience with any Sitecom ADSL-based hardware (WLM-xxxx). We, at SurfRight, have only used...
HitmanPro scans all user accounts and also interrogates files that start automatically, files that have shortcuts, stuff that runs in memory,...
We just published a beta version of HitmanPro 3.7.7 build 204. Changes: ADDED: Forensics-based universal detection of the Sinowal/Torpig...
Hi, Erik is on vacation the last few weeks, but he'll will be back next week :) I am looking into the case you were writing about and try to get...
It was a minor update. Changes: ADDED: Spanish, Portuguese, Turkish and Philippine languages. IMPROVED: Compatibility with Norton security...
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