Glad to help :)
Hi :) The recommendation would be to always keep the realtime protection switched on - even during program installations. The only time it...
Hi Jacemace, We're all awake and in the office in the UK now, so I apologise for our delayed response :) I've had a quick look in our support...
Hi :) Your understanding of "realtime monitoring" seems pretty much correct. Basically, the free version of Prevx 3.0 will report any malicious...
Hi, You should have the option to uninstall by using the Control Panel's "Add/Remove Programs" (XP) or "Programs and Features" (Vista) pages....
Not meaning to seem argumentative - but you don't exactly provide hard evidence... Anyone can come in here and post "Prevx misses XYZ", but...
We'd only need his scan log :) Personally, I'd be surprised if we missed all his malware samples, and without further information, would...
From his messages, it sounds like he uploaded them to VirusTotal. Not sure these have been sent to the email address as listed in the...
Bothering me probably, and complaining about the terrible food ;)
Hi Profaders, PM me your license key, along with which machine name you would like to be deactivated, and I shall perform this for you manually....
As already stated - a standard install should insert an entry into the Add/Remove Programs list, which obviously didn't happen during your install...
Did you try the Prevx 3.0 uninstall tool, or the Prevx 2.0 uninstall tool? Sometimes our users try to use the incorrect uninstall tool which...
Not meaning to be argumentative - but we would never recommend removing Prevx 3.0 using HijackThis. As already mentioned - we have a dedicated...
Hi Dawn, Prevx support read and reply to each message as promptly as possible (usually within minutes or hours), therefore that leads me to ask...
Sorry - only just came online to see how this thread had descended to this :D Prevx 3.0 SHOULD have an entry in the "Add/Remove Programs"...
Correct :thumb:
Hi, Prevx 2 is still available to renew if customers wish to do so - but we would always recommend upgrading to Prevx 3.0 whenever possible, as...
Yup, that is what I do :) I basically decide which account I would like as my "Master" (doesn't really make much difference which you choose for...
Yes, I'm afraid you have to register each license separately - which I agree is a tedious procedure :( Unfortunately, if the license wasn't...
Hi, Could you PM me your license key please, or alternatively contact support (http://info.prevx.com/service.asp) and this will be resolved...
Hi, Yes, you can upgrade your existing license key to add on the additional PCs you require covering (which will all then expire in 222 days)....
Hi, PrevxHelp is correct, in that we don't have any time-delay functionality against our licensing - meaning once the first seat is activated,...
Hi Caspian, Prevx CSI and Edge were merged a few months ago to form Prevx 3.0. All previous CSI and Edge license keys will continue to be valid,...
Hi, You can transfer your licenses over to replacement / reformatted machines by deactivating the license on your current machines, then simply...
Sorry - I can be a bit innocently cheeky at times, but I guess that doesn't convey very well in the written form :( As already said, I will...
Separate names with a comma.
