When you see those three options, we usually recommend hitting 1, ENTER, Y to confirm...then repeat twice more until you see a message that the...
Forwarding this on to our product managers. Just a few questions to help them. During the initial upgrade installation, how long was it 'locked...
The product update through the program window should be active now. Please let us know if this is still not the case for you.
ESET released a minor update (6.0.308.0) which addresses this issue. 6.0.308.0 Fix: Outlook plugin crashed in specific situations Fix: SSL...
zfactor has it exactly right. If they've had ESET products on their computers for some time and the program has been running fine prior to the...
The best place to submit false positives is directly to our Labs. Here are the instructions on how to do this: How do I submit a virus, website...
No problem at all and I'm glad to hear you were able to get this resolved. Closing the thread.
I have moved this thread from the 'ESET NOD32 Antivirus' forum to the 'ESET Smart Security' forum. Which HIPS support module is currently...
See this explanation from Marcos: http://www.wilderssecurity.com/showpost.php?p=2008496&postcount=2 and the KB Article listed here from ESET:...
Have you tried making sure that ESET Smart Security is enabled within the settings of Outlook Express? Check out part A of this ESET KB article:...
The above given link is for Smart Security but the path would be very similar for NOD32 Antivirus. The Live installer is generally used...
The option to add "Enable/disable" Gamer Mode as a context menu item isn't available at the moment but I'd recommend bringing it up in our...
1. Submit this as a false positive by going locating the file(s) in quarantine and submitting it (them) to ESET. Here's the ESET KB article on...
Thank you for the update. Closing this thread now.
Knowledgebase article SOLN2889 has been republished, with a number of updates intended to address the major concerns that have been addressed...
In your reply to the case you created, attach pictures or screenshots that might help point the customer care agents in the right direction. It...
If the box contained 3 CDs with 3 separate activation keys, it is possible that the other two activation keys can be used each year to extend your...
Just sent you a PM When submitting your case, be sure to include your name, email used during purchase, license info and the Unlock ID that the...
Have you tried setting Outlook to only read all email in plain text for all users? This should remove any previous stationary from replies and...
The steps for configuring policies to machines in a group would depend on whether the group is static or parametric.
You said you ran ESETUninstaller.exe and it didn't work. Did you run this while in Safe Mode? Have you contacted your local ESET Technical...
This KB Article should answer both questions: How do I send spam email to a stored location (mailbox) using ESET Mail Security 4.x for...
Glad to hear the product worked and saved your computer from the Win32/Delf.RAS trojan. Thank YOU for being a part of the community and sharing...
Absolutely. The download links for the SysInspector alone are included in step 1-A of the KB Article for How do I create a SysInspector log and...
What version of ERAS are you running and on what server? Have you tried going into the ERAS Service and switching it from Automatic to Manual?
Separate names with a comma.
