Confirming what ec760 stated, the ESET product that is installed on Intel motherboards is Smart Security Home Edition. If your paid license is for...
Generally, the license period for that card you received will begin on the day you activate that number. For this reason, I'd recommend activating...
Have you checked the setting for admin rights in Advanced Setup under 'User interface' > 'Access setup'? Have you verified that the settings are...
Your assumptions are correct, in that NOD32 Antivirus does not have a firewall module attached. Is this driver present in non-plug and play...
To make this official, it's always best to contact ESET Customer Care for assistance if you feel you may have compromised your system. Thanks!
What version of ESET security are you currently running on his computer? Have you already run an on-demand scan to check for infections?
It might be best to open a support ticket with your local ESET office/distributor and please give them as much information as possible.
Based on the screenshot, it appears your system is trying to communicate with your router. I don't see any reason to deny this action. This would...
Can you include a few screen shots of these messages and what was clicked or done to cause the window to be displayed? 192.168.1.254 is a default...
The epfwndis.sys file is the ESET Personal Firewall driver. What version of ESET Smart Security is on that client's computer? It may help to...
Many .exe files are compressed for file size. When compressed, the scanner will not be able to see all the components of the file. Once extracted,...
Once the product has been officially released, this should cause the beta licenses to expire. At this point, you can sign up for a 30-day trial...
It may help to set your Firewall filtering mode to "Interactive Mode" and try connecting. Each time the ESET window pops up, click 'Remember...
You will need to contact your local ESET Customer Care department. They might be able to figure out your issue and help activate the license for...
Upgrading, as suggested by dmaasland, is always preferred. You may also want to exclude Time Machine from scanning as well. Steps for that process...
No problem. Glad to help!
Have you tried running a custom scan one drive at a time? For instance, just start with the C drive ONLY and move on to each drive separately....
OK sent both of you a PM. Hoping we can get this worked out ASAP. Thanks.
Sending you a PM. Would like to get this worked out for you ASAP.
I sent you a Private Message. I hope we can help you clean this threat from your computer.
Did you enter your username and password into the profile as seen in the screenshot for step 5 in the KB Article you listed?
It might be good to contact customer care and work on troubleshooting this issue with one of our technicians. I'd recommend submitting a case...
You can switch your firewall to Interactive Mode, set up connections to your home theater and then switch to Automatic Mode with exceptions once...
Re: Have a worn and NOD32 does not delete it Would definitely suggest updating to the latest version (4.2.71.2) and running a scan again on each...
Since you're getting this with the latest version, I have to ask if you have also checked to make sure you have all the available updates for your...
Separate names with a comma.
