Great point here - no product can catch everything on a given day - there are many samples we have that are missed by a vast majority of the...
I never take the forum discussions as an insult - I always am happy to discuss our product, or security issues in general. It's a great way for...
We scan every new process created, everything launched through the shell, as well as critical registry locations (BHO's, WinLogon, etc.) and our...
We have a new version to address the issues with Vista and IE7 - it will be available shortly - there appear to be some rare cases where the...
Have you tried the scan with SUPERAntiSypware in Safe Mode? Can you send the file q1.dll to samples AT superantispyware.com? If we don't clean...
Were you running SUPERAntiSpyware when you unistalled? Did you uninstall from the same account that you installed from?
If we don't fully remove it, let me know and send in the samples to samples AT superantispyware.com and we will update our definitions. As far...
Thank you, and everyone in the group/forum for support us at SUPERAntiSpyware - it makes it very enjoyable to develop and maintain...
The real-time will block anything that we have in our database, or detect through our heuristic/smart definitions. SAB and SAS's real-time are...
Thanks for the compliments! It's always nice hearing "success" stories from real infection in the field! Now, your dad should get our Professional...
That option, if you read carefully, says "Check for updates before scanning on startup" - which is tied to the startup scanning - which is only...
Would you rather have us speed up the scan and miss critical items, or scan the speed we do and detect items other applications often miss? :)
It all depends on the number of files being scanned, and the type of scan being done. As the complexity of spyware increases, so do the size and...
Please submit a support ticket here and we can assist you: http://www.superantispyware.com/support.html
The bottom line is no single product can catch everything on a given day. I would not go as far as saying SAS only gets the "major" infections as...
Please visit our forums here to download the pre-release: http://forums.superantispyware.com
We will be updating the scanning engine shortly inside SUPERAdBlocker.
Windows should not be slowed down much during startup. Our FirstChance prevention is loaded in the WinLogon section of Windows to delete hard to...
The pre-release versions need to be installed and uninstalled as we do not update the primary update server with the pre-release in case there are...
Thank you so much for the very nice compliment - we work hard to provide a quality product and I am glad it is appreciated by our users!
Last release was 3.4.1000 on 12/07/2006, just a little over a month ago.
Yes, we always provide the update after the pre-release period is completed. Everyone may not get the update all at once, as we dole them out over...
Thank you so much for trying it out :) If you ever find samples/items we don't detect, simply e-mail them to samples AT superantispyware.com and...
Our pre-releases are always well tested by our internal test team and a close set of external testers before being released as a "pre-release". So...
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