Hi Pim, Thanks for the details, we'll have a look and see if we can reproduce this.
Can you try this command in a Admin DOS/command-box fltmc And report if hmpalert shows up there? Else try the uninstaller below. 32 bit:...
For those running HMPA with an expired license / free mode in combination with MalwareBytes we have identified an issue and the workaround for the...
Can you please DM of post your other security software installed e.g. EMET or MBAM etc? something is hooking almost everything on those browsers.
Hi, Could you please DM me your setup details, if both machines are hardware different it could possibly be related to your preferred software...
Is it still showing offline? it cloud take some time before it discovers that the connection with the cloud servers is restored.
Hi kwesi, Please contact our support team on support@hitmanpro.com and provide your Cleverbridge reference with this request so they can verify...
In that case @Hanks2 please contact support@hitmanpro.com
Can you send me a PM with the key's.
Hi Adric, Please send me a DM with links to where I can get them.
We're investigating the double install issue, this will be fixed/cleaned with next update. Shell menu extension was not updated hence it still...
Hi Lawdude, Let me stress we're investigating this issue, but it's not just our software that runs in to this problem, there are people who have...
Can you double check add/remove sofware (appwiz.cpl) to see if it registered 2 HMP's 3.7 and 3.8 there?
Hi Krusty, I suspect Windows is caching icon's here hence showing the old one's. If you open the shortcut property and select the change icon...
HitmanPro build 292 Changelog ADDED: Danish language (thanks to @Regmos) IMPROVED: Kovter (fileless malware) detection IMPROVED: Cookie...
We have reports that for some users changing the following setting solves the issue: Right mouse click on Start menu -> Settings -> Accounts ->...
So if you install 729 again you will get a second Critical event and start menu is not responding? Did you try to kill the user mode process of...
For those running in to the startmenu issue with HitmanPro.Alert installed can you try the following? Kill the user mode process of...
Hi Jeam, We need memory dumps to be able to analyze this as we cannot and/or have not been able to reproduce these issues (yet). If your willing...
This looks exactly like intended behavior ;) HTTPS everywhere is messing with the browsers encryption. Where did you download this version because...
If you wish to run HitmanPro.Alert and Sandboxie next to each other for the moment you need to disable PrivGuard (Orange button, Process...
Hi XIII, Please contact support@hitmanpro.com so that we can take it from there. Also provide Cleverbridge reference and license key so that we...
We'll have to narrow it down to a specific protection so first need to rename the files back to it's original name. Then set all the feature off...
normally I leave the filename intact and change .dll to .dll.old for example.
can you please rename hmpalert.dll in c:\windows\system32 and c:\windows\syswow64 and reboot to see if that makes a difference?
Separate names with a comma.
