Heuristics wouldn't affect this so I don't think you did anything wrong here at all. I'll investigate why this was detected and ensure we lighten...
This has not been addressed yet - there are no security implications so it is a lower priority overall but is on the list.
Re: Update on Mac (10.9.1-13b42) WSAC 8.0.5.78:130 with user switching I think it's worth keeping with the current alpha build. We don't have...
Was it 0% for both processes? You may need to "Show processes from all users" if not already selected.
I've been trying to reproduce this and so far haven't succeeded in Firefox or Chrome. This could be due to a fast internet connection here and...
Thanks for the report - our support team is aware of it but we have not yet found the cause. I'll let you know as soon as we have it solved!
Re-importing the configuration options will re-import the older classifications so it would negate the benefits of the uninstall/reinstall. The...
If it happens again, could you try opening Task Manager and see if WRSA.exe is taking up more CPU than normal?
If you're experiencing browser lag, could you let me know if this is happening when opening new tabs when the browser homepage is configured to be...
Could you see if disabling the web filtering browser extensions in Chrome return the responsiveness?
Just install normally and then disable the addons within the browser's interface.
GreekGuy/cybergary - can you reinstall and try just disabling the extensions added into your browser to see if that makes a difference?
That's already provided, under the Block/Allow files and Control Active Processes. Changing a file to 'Allow' under Control Active Processes will...
Thanks - I've received it. I think you win the award for the largest scan log! There are some applications on your system constantly executing...
Re: Update on Mac (10.9.1-13b42) WSAC 8.0.5.78:130 with user switching Thanks for the update! At the moment, .66 is the live production...
It's possible that the DLL was trying to access protected data. Changing it to 'Allow' if it was listed as 'Deny' would be the way to get around it.
We're in the process of some significant improvements to our journaling logic, to identify pre-existing applications as they update as well as...
Wow, that is extremely large (needless to say!) Could you send me a scan log to my username at gmail.com so that I can take a look? Thanks!
Our web filtering is considerably stronger than the in-built filtering in browsers and analyzes page content in realtime to determine phishing...
Are you seeing it caused by the Identity Shield or the browser extensions? They are two completely distinct areas of the product.
It could have been locked by another process, or we recently added the "detection" for them.
I would also be curious if disabling the web filtering extensions corrects your slowdown after reinstalling. If this is the case, I think we...
I suspect a new version of Perfectdisk isn't whitelisted so it's being monitored. Sending a log to our support team will allow them to whitelist...
Could you write into our support inbox so that they can collect logs to diagnose closer? Thanks!
Thanks, I'm not terribly surprised as locally hosted content is a tactic used by phishing attacks, but our support team should be able to correct...
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