I will ensure that this text is changed - this was written at a time where there was no "Plan B" (it has been the same since Webroot 7.0). There...
File infectors are notoriously difficult to remove but this is the first case I've seen where our combined removal tools didn't remove them. Did...
It uses MD5 just for the scan log, not for detection. It uses a vast amount of information instead of the MD5 for actual detection.
WSA repairs the boot sequence of Windows and replaces registry entries with known good values. If malware has modified the values for some...
That's not in place yet - this beta is just a minor compatibility improvement for a specific password management application. We'll have more...
The end of the PDF explains what we're going to be doing moving forward. These results have been expected from our end as it has been difficult to...
Without trying to sound redundant, we are working on these fixes. They're difficult as they've been quite isolated so far with few reports and...
That's understandable considering they're different databases (which will be merged). We're working on changing the web threat shield to block...
This looks normal - it's scanning again because it was offline. I don't think there's any issue here :)
That sounds like it someone who was working on it is on vacation over the holidays. Could you PM me the email address you used when you wrote in?...
This is going to need to be fixed by us, but we're working on it and will hopefully have it fixed in one of the next builds.
I imagine it's a scheduled scan taking place because it will have missed a previous scan time when not booted into the snapshot.
Just following up on this: it looks like your email address was placed into the ban list when you opted out of receiving thread subscription...
The malware protection will definitely still be active. Could you let me know if you see two W icons in your tray when this happens or if the one...
Correct - there is no code from SpySweeper or Webroot 7.0, just the detection of threats that they found.
Could you let me know if you're doing anything in particular around the time when it stops working and how frequently it tends to happen? We may...
It's probably worth trying if you can buy from the UK site. It's normal for different countries to have different deals/promotions to go in line...
It's not cancelled, but you're right - all of the links redirect to AV or Complete. I imagine this is just due to the promotions we have going on...
CSIScanner is the legitimate name of the Prevx 3.0 service, so you definitely have a false positive here.
Could you try shutting down WSA from the tray icon to see if that makes a difference?
These are very good points. The right click scanner limitations were fixed a while back so you can scan any length. Also, with the OS being Win8,...
Writing into our support inbox would probably be the best way to get an answer as they'll have access to the Community data as well.
It could be CIS interfering if the Webroot service was unable to start properly. I'd recommend adding WRSA.exe under exclusions within CIS to see...
That sounds like it's already been removed and Windows hasn't updated Explorer yet. Could you try rebooting to see if the file still exists?
It's detected and automatically removed here on Win7 x64 as "Eicar-Test-Virus". Do you have Windows Defender on which could be blocking WSA from...
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