We aren't going to leave you with unusable features, and while we haven't had anyone else run into this before, I'm sure we'll be able to find...
The maximum settings still take program attributes into account, only the pure whitelist mode (warn if unknown) will show a warning in every case...
WSA should be compatible with SRP/other restrictions within the OS, but it's certainly possible to configure it to break any application. My guess...
No update yet, but we have a larger project brewing which will show more value than the old SafeOnline tab :)
Very peculiar - thanks for posting. I'll certainly keep this in mind in case it comes up again :)
We almost did, but had some push-back from users who were worried about thinking they were now not receiving their protection. Long term, I...
Yes :) Our goal is to make the lightest backup product as well - it runs completely within WSA.
The difference is that we have a lot more users now, and more complex systems, and therefore need to move at a more measured, methodical pace to...
Downgrading to AV-only is always an option if needed.
It will backup all of the files under the C:\Users\* folders based on the file extensions you select. You can choose other folders by editing the...
Your system probably doesn't have new files being introduced too frequently and if most of it is otherwise known good, it won't have to...
I will definitely be following up with our development team on what you've all raised here. Because of how our licensing transition occurred, we...
This is normal - during malware cleanup, WSA creates a randomized copy of its driver to provide additional cleanup functionality.
All of the attributes listed in the log are consistent with what WSA does by default for self protection.
Don't worry - we won't make it hard for you to use the product :) Your use case is exactly why it is how it is today, so we may end up needing to...
Could you send me a PM with details or send me your email address if you wrote into our Support inbox so that our team could diagnose what wasn't...
Our support team might be able to help you, but I suspect you may have more luck yourself if you just uninstall HMP, uninstall any remnant of WSA,...
The 2011/2012 products used SugarSync and therefore those licenses have access to SugarSync accounts. We've migrated active users over to our new...
We've had it this way to avoid "punishing" users in the event of false positives, but I see your point and agree that this should be changed. Set...
Our support team won't be able to do anything with this - you would need to contact HMP.
I'm traveling again but will be escalating this up to our support team managers to take a look at. I suspect your account is in a mixed state...
I imagine this could be fixed by starting fresh with a new license key entirely. Could you let me know if they've had you try that yet? If not, I...
Yes :) But first Germany, and after England. I'm expecting to not sleep for probably the next week.
I believe WSA has a 70-day no questions asked money back guarantee, and we will connect for free via remote access to diagnose any issues if we...
You don't need to put browsers into the SafeStart sandbox as they're already monitored. It's effectively the opposite of the Identity Shield -...
Separate names with a comma.
