Restore to new location error "E0004001A"

I am currently testing Acronis True Image Enterprise Server 9.1. I have created a full image of one of our test servers. I then tried restoring a folder from within that image to a new location. Each time it errors out with the error "E0004001A". It seems to be a path length error. The total path does not seem much longer. Is there a way to get around this or is this a limitation?

 

I have the same problem with My Acronis True Image 9.1 Server für Windows. After a successfully backup (only files), I wanted to restore it to an other place. But then come an error message.

http://mypage.bluewin.ch/chalethasli/error.JPG

I make my backup with a seagate tape drive and a travan 20GB tape.
What is the problem?

ps. sry for my english

 

Just an update on this. I have tested this same scenario restoring from a tape backup solution. The tape backup software allows me to restore to a new location even though the path is too long for Windows explorer. I cannot modify the deepest levels directly with explorer after the restore but I can simply map a drive to a deeper level folder and access everything below with explorer.

The workaround I found for these deep file paths is to mount the image as read/write and move the folder I wish to restore to a level closer to the root. Then restore from the newly created incremental image to the new location. This reduces the number of levels in the file path and still retains the security permissions on the folder. I hope this can help others.

 

Hello Maclab and mudrig.o1,

Thank you for choosing Acronis Backup Software

First of all please make sure that you use the latest build of Acronis Software. In order to get access to updates you should register account on our site (or just log in if you have already created it) and then register your copy of the product.

If the problem remains please save a log file and send it to support@acronis.com along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you
--
Irina Shirokova