BSOD on Windows Shut down

Discussion in 'ESET NOD32 Antivirus/Smart Security Beta' started by stevan4, May 7, 2011.

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  1. stevan4

    stevan4 Registered Member

    I've installed ESET NOD32 AV 5 beta.
    I'm very satisfied with the changes that brings this 5 version.
    I have a problem to report.
    After installing NOD32 every time I pres the Shut down button I'm getting BSOD and computer quickly restarts itself.

    This is happening if i put HIPS in Learning mode.
    If it is in Automatic mode everything is OK.

    P.S. Sorry for any language mistakes.
     
  2. Marcos

    Marcos Eset Staff Account

    What OS do you have? Recently a similar problem on certain Win7 systems has been fixed (ie. the fix will be included in the next v5t build).
     
  3. stevan4

    stevan4 Registered Member

    Windows 7 SP1,
    sorry, I didn't mention, I have that on my mind but I've forgot.
     
  4. stevan4

    stevan4 Registered Member

    Now I'm getting it 5 times in a day and not only when I'm doing shut down, it can happen anytime!
    Here is a picture of the properties of dump file created:

    Which part of NOD32 is that? (It's saying ESET Smart Security but I've never installed SS and my beta product is definitely NOD32 5 Beta!)
     

    Attached Files:

    Last edited: May 8, 2011
  5. ipje

    ipje Registered Member

    Do you still have the problem? I have nod AV 5.0 on my laptop with vista, and have the same problem. I had to remove the beta version to solve the problem.
     
  6. yongsua

    yongsua Registered Member

    https://www.wilderssecurity.com/showpost.php?p=1870384&postcount=10

    Hi,Marcos,you said the cause of BSOD does not necessarily mean ESET is the culprit.Now it happened again to another user.So may I know is ESET the culprit now?
     
  7. clayieee

    clayieee Registered Member

    on my first install i have the same problem
     
  8. ugly

    ugly Registered Member

    Same shutdown BSOD here on Win7 SP1.
    Sent a dmp file to support.
     
  9. ashishsingh1508

    ashishsingh1508 Registered Member

    I also confirm the BSOD while shutdown. Not everytime but most of the time.
    Please tell me how to know which is the culprit of BSOD
     
  10. ipje

    ipje Registered Member

    I have disabled HIPS, no BSOD anymore. But the screen was never blue it was black :) and then the system rebooted.
    So disable HIPS and the system shutdown instead of rebooting.
     
  11. ashishsingh1508

    ashishsingh1508 Registered Member

    it reboots thats the main problem no matter the screen is blue or black
     
  12. Marcos

    Marcos Eset Staff Account

    I'd suggest disabling HIPS until a new v5 build is available for the public. With recent versions I'm no loger having problems with BSOD on W7.
     
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