BSOD on Windows Shut down

Discussion in 'ESET NOD32 Antivirus/Smart Security Beta' started by stevan4, May 7, 2011.

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  1. stevan4

    stevan4 Registered Member

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    I've installed ESET NOD32 AV 5 beta.
    I'm very satisfied with the changes that brings this 5 version.
    I have a problem to report.
    After installing NOD32 every time I pres the Shut down button I'm getting BSOD and computer quickly restarts itself.

    This is happening if i put HIPS in Learning mode.
    If it is in Automatic mode everything is OK.

    P.S. Sorry for any language mistakes.
     
  2. Marcos

    Marcos Eset Staff Account

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    What OS do you have? Recently a similar problem on certain Win7 systems has been fixed (ie. the fix will be included in the next v5t build).
     
  3. stevan4

    stevan4 Registered Member

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    Windows 7 SP1,
    sorry, I didn't mention, I have that on my mind but I've forgot.
     
  4. stevan4

    stevan4 Registered Member

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    Now I'm getting it 5 times in a day and not only when I'm doing shut down, it can happen anytime!
    Here is a picture of the properties of dump file created:

    Which part of NOD32 is that? (It's saying ESET Smart Security but I've never installed SS and my beta product is definitely NOD32 5 Beta!)
     

    Attached Files:

    Last edited: May 8, 2011
  5. ipje

    ipje Registered Member

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    Do you still have the problem? I have nod AV 5.0 on my laptop with vista, and have the same problem. I had to remove the beta version to solve the problem.
     
  6. yongsua

    yongsua Registered Member

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    https://www.wilderssecurity.com/showpost.php?p=1870384&postcount=10

    Hi,Marcos,you said the cause of BSOD does not necessarily mean ESET is the culprit.Now it happened again to another user.So may I know is ESET the culprit now?
     
  7. clayieee

    clayieee Registered Member

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    on my first install i have the same problem
     
  8. ugly

    ugly Registered Member

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    Same shutdown BSOD here on Win7 SP1.
    Sent a dmp file to support.
     
  9. ashishsingh1508

    ashishsingh1508 Registered Member

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    I also confirm the BSOD while shutdown. Not everytime but most of the time.
    Please tell me how to know which is the culprit of BSOD
     
  10. ipje

    ipje Registered Member

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    I have disabled HIPS, no BSOD anymore. But the screen was never blue it was black :) and then the system rebooted.
    So disable HIPS and the system shutdown instead of rebooting.
     
  11. ashishsingh1508

    ashishsingh1508 Registered Member

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    it reboots thats the main problem no matter the screen is blue or black
     
  12. Marcos

    Marcos Eset Staff Account

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    I'd suggest disabling HIPS until a new v5 build is available for the public. With recent versions I'm no loger having problems with BSOD on W7.
     
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