Strange things...

ESS 3.0.566
I just turned on my computer, BSOD, restarted and then




I opened eicar test files to check antivirus and its really disabled !
Whats going on ?

 

Hello!

The first thing you should try is reinstall the application:

1. Download fresh new Eset v3 product from http://www.eset.com/download .
Make sure that you choose the correct version.
2. Uninstall your current version from Control Panel -> Add/Remove programs
3. Reboot the computer when prompted
4. Delete manually these folders (for XP):

- C:\Documents and Settings\All users\Application data\Eset
- C:\Documents and Settings\your user\Application data\Eset
- C:\Documents and Settings\your user\Local Settings\Application data\Eset

5. Reinstall your ESET Smart Security with the file you just downloaded . Use typical install.

 

Reinstall always works for most programs but immo its the latest solution.
I dont know which time I'm gonna reinstall ESS.
When Eset team is going to improve ESS ?

 

No problems with ESS now or before. You need to do a clean install as mentioned above.

 

It may not be ESET team who is guilty for this problem - it may well be related to something else.

If you don't want to do something so simply , you are at risk because at least the anti-malware protections are not working

 

I did what u said, uninstall, clean, install and today I had again BSOD but ESS is working without problems after restarting PC.

BSOD:
Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Kernel base = 0x804d7000 PsLoadedModuleList = 0x805535a0

Probably caused by : eamon.sys ( eamon+2d79 )
Info from dump files.

 

In order to get the BSOD fixed , you should report it to ESET (with full memory dump) .

Here is how to created full memory dump:
https://www.wilderssecurity.com/showthread.php?t=176109

Contact ESET Technical support for more information how to upload the dump files on their server => open ESS's GUI -> Help -> Contact Customer care