Strange things...

Discussion in 'ESET Smart Security' started by roanhn, Dec 12, 2007.

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  1. roanhn

    roanhn Registered Member

    Joined:
    Sep 5, 2007
    Posts:
    9
    Location:
    Belize
    ESS 3.0.566
    I just turned on my computer, BSOD, restarted and then

    Snap1.jpg
    Snap2.jpg

    I opened eicar test files to check antivirus and its really disabled !
    Whats going on ?
     
  2. ASpace

    ASpace Guest

    Hello!

    The first thing you should try is reinstall the application:

    1. Download fresh new Eset v3 product from http://www.eset.com/download .
    Make sure that you choose the correct version.
    2. Uninstall your current version from Control Panel -> Add/Remove programs
    3. Reboot the computer when prompted
    4. Delete manually these folders (for XP):

    - C:\Documents and Settings\All users\Application data\Eset
    - C:\Documents and Settings\your user\Application data\Eset
    - C:\Documents and Settings\your user\Local Settings\Application data\Eset

    5. Reinstall your ESET Smart Security with the file you just downloaded . Use typical install.
     
  3. roanhn

    roanhn Registered Member

    Joined:
    Sep 5, 2007
    Posts:
    9
    Location:
    Belize
    Reinstall always works for most programs but immo its the latest solution.
    I dont know which time I'm gonna reinstall ESS.
    When Eset team is going to improve ESS ?
     
  4. Bunkhouse Buck

    Bunkhouse Buck Registered Member

    Joined:
    May 29, 2007
    Posts:
    1,056
    Location:
    Las Vegas
    No problems with ESS now or before. You need to do a clean install as mentioned above.
     
  5. ASpace

    ASpace Guest


    It may not be ESET team who is guilty for this problem - it may well be related to something else.

    If you don't want to do something so simply , you are at risk because at least the anti-malware protections are not working
     
  6. roanhn

    roanhn Registered Member

    Joined:
    Sep 5, 2007
    Posts:
    9
    Location:
    Belize
    I did what u said, uninstall, clean, install and today I had again BSOD but ESS is working without problems after restarting PC.

    BSOD:
    Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
    Product: WinNt, suite: TerminalServer SingleUserTS
    Kernel base = 0x804d7000 PsLoadedModuleList = 0x805535a0

    Probably caused by : eamon.sys ( eamon+2d79 )
    Info from dump files.
     
  7. ASpace

    ASpace Guest

    In order to get the BSOD fixed , you should report it to ESET (with full memory dump) .

    Here is how to created full memory dump:
    https://www.wilderssecurity.com/showthread.php?t=176109

    Contact ESET Technical support for more information how to upload the dump files on their server => open ESS's GUI -> Help -> Contact Customer care
     
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