Issue with BitDefender

Got the Bitdefender total security installed on my laptop and turned on the parental control for my kid. Created a profile for her age and as soon as I set it up, I couldn't go to any website. All websites such as google.ca, cnn.com all blocked with a message saying your parents have blocked it.

Called BitDefender tech support and they couldn't solve the issue either. Every website I tried is in the blacklist of BD parental control. If I click on one and make it to Whitelist then that website works. Even the tech support guy has no idea why this has happened.

I deleted and recreated the profile - but issue remains same.

I even uninstalled BD and reinstalled it. As soon as i create a profile, the issue comes back.

Now the issue has been escalated to BD senior tech support and they want me to run logs and send it to them - looks like its a long process.

Anyone experienced this?

 

I haven't no, but did you also post your problem on the fourms? maybe another member has had your issue.

http://forum.bitdefender.com/index.php?act=idx

 

No I didn't post it there. thanks for the link anyway.

 

Your welcome you should get some help there.

 

did you link the kids profile in parental control with a local user account that is not the admin account? Since only my daughter uses that laptop, i only have the admin account in that. Could this be the issue?

 

I don't have total security i have Plus and it don't have that feature(parental control) sorry,sometimes it takes time but someone should get with you over there.