Issue with BitDefender

Discussion in 'other anti-virus software' started by vhl71, Feb 5, 2014.

Thread Status:
Not open for further replies.
  1. vhl71

    vhl71 Registered Member

    Joined:
    Feb 3, 2014
    Posts:
    15
    Location:
    Canada
    Got the Bitdefender total security installed on my laptop and turned on the parental control for my kid. Created a profile for her age and as soon as I set it up, I couldn't go to any website. All websites such as google.ca, cnn.com all blocked with a message saying your parents have blocked it.

    Called BitDefender tech support and they couldn't solve the issue either. Every website I tried is in the blacklist of BD parental control. If I click on one and make it to Whitelist then that website works. Even the tech support guy has no idea why this has happened.

    I deleted and recreated the profile - but issue remains same.

    I even uninstalled BD and reinstalled it. As soon as i create a profile, the issue comes back.

    Now the issue has been escalated to BD senior tech support and they want me to run logs and send it to them - looks like its a long process.

    Anyone experienced this?
     
  2. daman1

    daman1 Registered Member

    Joined:
    Mar 27, 2009
    Posts:
    770
    Location:
    MICHIGAN,USA
  3. vhl71

    vhl71 Registered Member

    Joined:
    Feb 3, 2014
    Posts:
    15
    Location:
    Canada
    No I didn't post it there. thanks for the link anyway.
     
  4. daman1

    daman1 Registered Member

    Joined:
    Mar 27, 2009
    Posts:
    770
    Location:
    MICHIGAN,USA
    Your welcome you should get some help there.
     
  5. vhl71

    vhl71 Registered Member

    Joined:
    Feb 3, 2014
    Posts:
    15
    Location:
    Canada
    did you link the kids profile in parental control with a local user account that is not the admin account? Since only my daughter uses that laptop, i only have the admin account in that. Could this be the issue?
     
  6. daman1

    daman1 Registered Member

    Joined:
    Mar 27, 2009
    Posts:
    770
    Location:
    MICHIGAN,USA
    I don't have total security i have Plus and it don't have that feature(parental control) sorry,sometimes it takes time but someone should get with you over there.
     
Loading...
Thread Status:
Not open for further replies.