Hitman Pro Support and Discussion Thread

I do not care much about it; I pay the license and i expect the problems to be solved.

 

After more than a month .... this is not serious

 

Have you contacted Support already?

 

And why ever, @BoerenkoolMetWorst ? This is always the support thread; these problems have been reported by several users this month, Loman brothers have always followed the thread.
It is unacceptable that, after more than a month, no solution to resume detection of obvious false positives!!!

 

Erik and Mark may have been on vacation, and may not have been following the thread. In which case I hope other Sophos/SurfRight team members followed the HMP and HMPA threads, or Erik or mark or other team members did catch up later.
But apart from that - at least one user reported to HMP support, after which, on July 31, support replied "I asked our tech team to whitelist the file. By tomorrow the file shouldn't be detected anymore." Which obviously was not the case. And that was not good.

 

I just sent an email to support@hitmanpro.com ..... we know it happens

 

See: https://www.wilderssecurity.com/threads/hitmanpro-alert-beta.394398/page-19#post-2701148

 

Yes, I know, but all the same, I really hope that Erik or Mark or other Sophos/SurfRight team members were following the HMP and HMPA threads to see what HMP and HMPA issues were reported.

 

Yes, I hope so too. Quite a few now since July 9 (and before I guess).

 

Yes, but because they hadn't replied here for quite some time it would make sense because support@hitmanpro.com is the official support channel. Of course, it would have been better if someone from Surfright would reply here while Mark and Erik were away/busy.

 

For now, no response from the support.
Inexplicable and unacceptable for users (myself, for example) who pay the license.

 

It's weekend ...
An answer can be expected by Monday/Tuesday at the earliest

 

The problems remain. Support today responded to my reporting, so I think they are working on the solution.
I'll let you know.

 

Some more FPs:

Code:

(website)
Name    Disable.Nvidia.Telemetry.1.1.0.8.Setup.exe
SHA-256 CF4E66D5A8892ED7FE8599664506635DD37D27EB48DCF582BCFA4832600957D5
HitmanPro       Malware

(website) / (thread)
Name    cobbler.exe
SHA-256 64D13297A8C810079B5B88AC5F3AD924CB148FE10F2AFD152C90D97A6F55268C
HitmanPro       Malware

 

I didn't want to get to this, but after 2 months of reporting and 3 emails to support without a solution, it was inevitable to make the issue public.
I repeat, I pay a regular annual licence, I expect the problems to be resolved when they are reported.

 

Almost two months have passed.... we can allow a few more hours, hopefully.
Our greetings go to Lisa (human, not human? ..... it doesn't matter ).... it's she who is under pressure!!

 

At least the FP of the file obfs4proxy.exe is now history. It is not detected anymore.

 

Let's go !!!!!

 

HitmanPro is a great tool but !!! there is a big problem with using this tool. I have nearly 12 months left on my license but suddenly got a message "The maximum number of activations has been reached". Seems like you can only reactivate three times I just re-installed Windows 7 because of some corrupt programs but, now I can only use HitmanPro as a trial. Another problem is trying to get in touch with them. Can anyone enlighten me ?

 

One option would be to contact @erikloman or @markloman by personal message here at Wilders Security Forums, but as you are new to Wilders, you cannot use the conversation option, yet.
You can contact HitmanPro support per e-mail, the support e-mail address is mentioned at the HitmanPro Support web page.

 

I have set HMP to do a scheduled quick scan daily at 09:00, and that is fine.

But from time to time I have an issue where it scans on every boot also, for a while. Anyone else ever seen this, and how does one prevent that ... I don't see a setting.

 

Hi Paul,

The only time I see HMP scanning on boot is if my machine has been off and missed a scan, or if I restore my machine from a few days old backup.

 

That makes sense. But I've had it three reboots in a row now.

It will go away at some point.

 

Hi @erikloman and Hi @markloman

Can you check the 7 Files and whitelisted the 7 Files please. I use the FP function into the Programm to submit the Files to you

With best Regards
Mops21

 

Wasn't HMP scanner faster in the past? It's taking over 1 minute to scan the same amount of stuff now, used to take 35-40 sec.