gateway pc will not boot from dvd or removable

Hi:

A friend asked me to format her pc to windows 7 from windows 10 and its a gateway desktop. The issue is after F12 the boot menu has only boot from boot manager and the arrows when pressed shows nothing else. No dvd rom or removable/USB and no other option.

I tried and went to BIOS and in there the dvd rom is set first while the boot manger is last and still nothing. The dvd rom plays disk but boot disk not.

I tried to open linux peppermint in windows 10 to run it but the dvd does load linux and opens the disk instead.

Its been several hours and all reading and everything I done been useless. never see such difficult pc like this.

Anyone knows anything or what to do.

 

Is the DVD a bootable disk? Sounds like your friend bought a PC that had 10 installed and for what ever reason wants to go back to 7?

 

yes it is bootable. And the original OP was win 8.1. Also reset failed. even gateway own recovery failed.

I even put my original win 10 and it would not read. I tried resetting bios andall things nothing works. I think gateway has locked this pc some how

 

Is the "BIOS" in MBR or UEFI Boot mode?

 

May seem silly but what happens when you place the cd in the drive and power on the computer without pressing f12?

 

just the boot manager with only one option and that is for the HDD and not others to choose.

 

not UEFI I think.

 

the bios knows there's a dvd rom in the machine - could this boot manager need to be configured elsewhere ?

 

what happens when you start up pressing alt + clicking f10

 

http://gateway-us.custhelp.com/app/...-boot-menu-to-work-on-my-notebook-or-netbook?

 

For Win7 you need to be certain it is Secure Boot disabled, Other OS, CSM enabled.

 

I did those but no avail. I am cleaning the win 10 and will tell her thats all i can do. live with it. Already 21 malwares were detected and I am removing it and speeding it up and optimizing it and give it to her.

To hell with gateway pcs. never ever seen anything like this with any PCs I worked with.

 

strange - never came across a system that wouldn't boot from media, that's one of the inherent functionalities
still it may've taken awhile to figure it out, time which apparently you needed for other things, so in light of the situation you did the best you could which is all any of us can

 

Sometimes in the firmware setup there is an option to enable/disable the F12 boot menu. For example, in Lenovo, "Startup Device Menu Prompt”.

 

F was on and bootup menu came up but only with one option and that was from hardrive. no dvd or usb or external. So with no dvd bootup or usb bootup could not fix the pc. I also connected a external dvd and it did not showed too.