Windows Server 2008 R2 Lockup

Discussion in 'ESET NOD32 Antivirus' started by harpman, Mar 8, 2010.

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  1. harpman

    harpman Registered Member

    Mar 8, 2010
    I'm a ESET Reseller and have experienced this twice now. Both servers are Windows Server 2008 R2 64-bit. One with Exchange 2007 (SBS 2008 ) and the other with Exchange 2010. I have followed the exclusion list for Exchange Servers to the T. Lockups can happen immediately or over time. No pattern other than removing ESET 4 latest build fixes the lockup issue. ESET support had me install 4.2 Beta, but still the lockup. :thumbd:
  2. Marcos

    Marcos Eset Staff Account

    Nov 22, 2002
    Since the server is running Exchange, did you install ESET Mail Security for MS Exchange which can automatically retrieve a list of folders that need to be excluded from scanning from the server?
  3. timid

    timid Registered Member

    Mar 3, 2010
    exchange 2010 will be supported in the Mail security for exchange 4 - that is still in beta so that may be the reason.

    About the exchange 2007, in what role is the server? Have you tried to do a full memory dump and send it to support so they may find out in what thread the cpu hangs?
  4. gdonlon

    gdonlon Registered Member

    Mar 12, 2010
    Just a question, does your 2008 R2 house hyper-v virtual machines?

    I have this on both of my 2008 R2 Hyper-V servers and both of them are locked up dead to the point of where the only thing I can do is hard reset them.

    They both worked perfectly fine before NOD32 and they both work perfectly fine after NOD32.

    I had a hardtime trouble shooting the issue on the server as the only way to fix this is to remove Nod32 from them and they run like normal again. Other than that they are locked up to bad to do anything with via console or RDP.
  5. Martijn_3ICT

    Martijn_3ICT Registered Member

    Apr 23, 2010

    I have the same problem at one of our customers. Also running Exchange 2007, but not on Windows Server 2008 R2, but on Windows Server 2008.

    The server just freezes on the CTRL-ALT-DEL screen. Nothing works. Only turning it off with the power-button helps to get it up again

    After removing ESET NOD32 Antivirus v4, the problem stopped happening.

    Think this started somewhere about the time when the switched from v3 to v4. It happened with v4.0.474 and still with v4.2.35.

    Excluded all the documented Exchange folders and files in NOD32, but still happening.

    Any ideas on this ?


  6. rockshox

    rockshox Registered Member

    Oct 23, 2009
    We are currently running v3.0.695 on our Windows 2008 x64 Standard servers due to v4.0.x locking up the machines. All servers were brand new clean installs, all exclusions added and all Windows updates. I have not event attempted to try 4.2.x on any servers yet.
  7. jimwillsher

    jimwillsher Registered Member

    Mar 4, 2009
    We're the same. V4 works ok (at present!) on some servers, but on several others V4 locks the server. As such, last week we actually removed V4 from them all (even those that seemed to work) and reverted to 3.0.695. Call it a preventative measure...

  8. janchi

    janchi Registered Member

    Mar 18, 2010
    So what is the solution? version 3 sound to me as the only proven way how to prevent crashes.

    Our clients 2008 and 2008 SBS failing randomly with all recommended exclusions. Client's even tried to add the whole hdd to exclusion and disabled all modules, still didn't helped.

    Any ideas? o_O :mad: :(
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