Will ESET refund my payment as NOD32 no good for my system - Networking Offline

I'm well annoyed now.

Having used a trial version of NOD32 in the past, as I have a new machine I decided to do everything 100% right this time.

System: AMD64 3200+, 1GB Ram, XP Home, X800 Pro Graphics, Internet via cable modem plugged into networking socket on motherboard

Installed Windows XP Home clean and fresh, installed Service Pack2 clean and fresh, added my Video drivers.

Now for my virus checker on my clean system

Installed NOD32 beta and my network connection was offline.

Uninstalled NOD32 networking/Internet was back working fine.

Installed NOD32 latest official version and network again was offline.

Uninstalled NOD32 and networking/internet was back working again.

I'm just using default setting for everything, not messing with anything, but basically if I install NOD32 I have no network connection, hence no internet access.

So I'm stuck, and do not wish to carry on installing software on my machine which I desperatly need to do, without a working virus checker.

I've read a few other postings which sound like they may be similar, but wondering if:

A: There is a sollution yet
B: Will I get a refund for this product that will not work for me if I choose to buy something else ?

Note: My system spec at top of this posting.

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I have emailed ESET about this networking going offline problem but had no answer yet

 

Hi Tempest, can you try the Nod32 Beta to see if this resolves your problem...

Cheers

 

Thanks for the posting Blackspear, but if you read my posting you'll see i did at first try the BETA as I'd been told the beta was recognised by Service pack 2's new security window (firewall, virus info)

I 1st tried the beta then when that killed my network I tried the latest release version which also killed my network, and uninstalled again to get my network back.

The odd thing is, why would removing NOD32 make your network work again ?
If it messed up some settings in windows, then removing a product would not fix those settings back would they ?

 

My main question remains though.

As I have basically paid almost £30 UK pounds for a product that does not work on my system (and was a clean system)

As I only bought and paid for this online less than 24 hours ago.
If I decide I can't wait for a fix (as I need my PC online and running) will they do the decent thing and offer a full refund on my credit card ?

 

The NOD32 IMON module inserts lsp protocols with the lsp chain - this is what allows IMON to work. If there's a conflict, or the lsp is broken for whatever reason, the protocol chain is broken, effectively cutting communication.

Do you know what lsp's are active on your system? Ad-aware has an lsp explorer plugin that provides a quick peek at what's in the chain. From your description I assume that NOD32's lsp entries are the only added ones.

If you disable IMON, this should fix the problem at the Winsock level since that will remove the NOD32 specific lsp entries, although I'd guess that a reboot is needed to fully clean up the chain.

Take a look at the NOD32 help section focussed on IMON if you haven't already. There are a few things you can try with respect to how IMON works to see if this helps network communications. You can also disable IMON and rely on AMON only for real time protection, assuming, of course, this helps you problem. I tend to think of IMON as a proactive measure, it scans objects before handing them off to any applications, which does provide an added measure of safety, but AMON should be able to handle any malware. If you go with this route, do reboot after disabling IMON before coming to an assessment whether it worked or not.

Blue

 

For the moment, so you can have internet access and install programs and have NOD32 check them, try uninstalling NOD32. Then reinstall choosing custom install and DECLINE to register IMON. Decline anything to do with IMON during the install process. Once NOD32 has installed IMON should be greyed out. Do NOT enable it. You should be ok if you do that. AMON will still catch anything and you can download programs and still right click and scan with NOD32 on demand scanner to be sure there is no nasty there.

Eset may have a later version of the beta for you to try which may have the problem with IMON corrected. I don't use IMON because of potential problems like this. But most people have no trouble using IMON. I have been burned very badly from applications that seriously mess with Winsock like IMON does so I am extremely leery of ever again using any application that does this. I don't feel though that I am unprotected because I don't use IMON. AMON is still running and it is the resident monitor. IMON email scanner is not necessary if you practice safe hex. The IMON HTTP scanner is just a newfangled gadget that Eset dreamed up for marketing IMO.

If you still have problems, uninstall NOD32 again and then run this fix and then reinstall NOD32 and be sure to decline anything related to IMON.
http://www.cexx.org/lspfix.htm

 

OK..... News hot off the press............

I followed your above advice and selected a partial custom setup of NOD32 this time.
(I went with the beta as this is recognised with SP2 new security panel)

I left all the options on their default settings apart from right at the end where it gave you the option not to have IMON active.

It installed, rebooted and it WORKS !!!!!!

I now have the net working AND NOD32 working.

Which is some good news at last

Just so I fully understand, what does not having IMON running actually mean ?

========== edited ==========

I would of course like to have IMON working. So if anyone finds out how to solve this one, I would of course love to hear

 

Expanding on what ronjor has pointed to, here's a couple of segments from the beta help file....

Blue

 

Thanks guys for the above two postings....

I'm a little confused about exactly what IMON does still.

In one side it sounds like it's an Email scanner

Yes, above it sounds like it's checking files as they are downloaded bit by bit.

Are we saying (in plain english) that you can DOWNLOAD an infected file and it will not be detected (by NOD32) as infected until it is actually run if IMON is not running ?

Also Emails could contain viruses as attachments, which also would not be detected as such until you try to run them ?

Is this what IMON does ?

Sorry if I'm being thick, but some of the explanations of the seperate parts could be simplified.

 

Thanks for that info...

I can sleep soundly in my bed tonight then

With all these people having the same problem (NOD32 kills networking connection - Or rather IMON kills it) after Service pack 2, and possibly from what I've read, AMD64 systems seem quite prone.

I'm sure they'll want to fix it ASAP as killing someones Internet connection with your software is rather a MAJOR issue !!!!!!!

At least I'm ok now and can just get the corrected version when it's done.

Unless one of these secret Beta's people talk about has already been done to correct this.

Please let us know guys if you find something works.

 

Tempest, can you try emailing beta2011@eset.sk and place a link to this thread, they will probably give you a newer version of the Nod32 Beta.

Cheers

 

Tempest, I'm so glad that worked for you. I see that you have gotten excellent information on AMON and IMON from Ronjor. I would only add that while changing from a standard type email scanner that has to be configured by the user to a scanner that is much easier to use because it works at the Winsock level and thus doesn't need configuring is good this also opens the door to the very sort of major problem you had. You are actually lucky. You could have had a totally wrecked system and had to reformat. So, I am staying away from IMON until there are no more problems like this. Plus, I still don't see the point in the IMON HTTP scanner. To me, that is redundant and it slows my XP box too much.

 

The NOD beta IMON HTTP scanner doesn't slow down my old PIII 500 WinXP box or a WinXP P4 2.8 Dell. I think the HTTP scanner is a great addition.

 

Guys,
some compatibility issues with AMD64 and SP2 have been fixed and the new program component update is supposed to be issued very shortly. With the beta we use, no issues have emerged on this system configuration so far.

 

Gimmie, Gimmie Gimme

Dare we say how long before it happens, (days, weeks)

More importantly.... How will we know when this new version is out for download? Do they normally email NOD32 customers, or do we just have to keep checking their website ?

 

Hi Tempest, try emailing beta2011@eset.sk and place a link to this thread...

Cheers

 

The English installers of NOD32 will be placed on our website within 24-48 hours so it's not a recommended practice to inundate the beta mailbox with requests for the newer version.

 

Sorry about that Marcos, I was just following what your website advises, being that these are genuine problems:

http://www.nod32.com/download/downbeta.htm

"Please, send your comments regarding this version to beta2011@eset.sk ; all your comments are greatly appreciated!"

Cheers

 

Just to say, the new BETA has fixed the problem for me (phew)

I am a tad suspicious that my internet browsing whilst downloading a file has become slow with IMON running, but that may just be me.....

 

I haven't noticed any slow down, P4 2.8, 512 DDR RAM...

Cheers