Why didn't ESS clean the viruses?

Hey all,

Just did a scan on an external HDD which picked up 18 viruses but ESS didn't clean any of them and I don't know why.

Any ideas?

Here's some of the report I get.

J:\Windows\System32\ctfmon_xw.exe - a variant of Win32/BHO.NOU trojan
J:\Windows\System32\MtRepair1.exe » CAB » NN_Bar54_876933.dll - a variant of Win32/Adware.Mirar application
J:\Windows\System32\MtRepair2.exe » CAB » NN_Bar54_876933.dll - a variant of Win32/Adware.Mirar application
J:\Windows\System32\drivers\bkpot.sys - Win32/Bubnix.AO trojan
J:\Users\RADIO RENTALS\AppData\Local\Temp\effdec.dll - Win32/Agent.QXV trojan
J:\Users\RADIO RENTALS\AppData\Local\Temp\miragge.exe - Win32/Agent.RAT trojan
J:\Users\RADIO RENTALS\AppData\Local\Temp\oponoo.dll - a variant of Win32/Kryptik.EKH trojan
J:\Users\RADIO RENTALS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0TD88E8I\hypwhc[1].htm - Win32/TrojanDownloader.Small.OWX trojan
J:\Users\RADIO RENTALS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0TD88E8I\rvqxfn[1].htm - Win32/TrojanDownloader.Small.OTT trojan
J:\Users\RADIO RENTALS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\92WP4PKD\hypwhc[1].htm - Win32/TrojanDownloader.Small.OWX trojan
J:\Users\RADIO RENTALS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\B5G5F5NM\kkemu[1].htm - a variant of Win32/Kryptik.EGS trojan
J:\Users\RADIO RENTALS\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\ITQZHOUK\rvqxfn[1].htm - Win32/TrojanDownloader.Small.OTT trojan
J:\ProgramData\Microsoft\OneCare Protection\LocalCopy\{6069CE3C-D980-44EF-9F4E-332C4AC5F897}-autorun.inf - INF/Autorun virus
J:\ProgramData\Microsoft\OneCare Protection\LocalCopy\{A1DFC578-7CB0-4936-AFA9-8C9913D33607}-AutoRun.inf - INF/Autorun virus
J:\ProgramData\Microsoft\OneCare Protection\LocalCopy\{B4D63E33-BE60-457F-9784-FB4B0064F337}-autorun.inf - INF/Autorun virus
J:\ProgramData\Microsoft\OneCare Protection\LocalCopy\{D8E27932-EE24-4D1D-AC87-5D1D20C250FD}-autorun.inf - INF/Autorun virus
J:\Program Files\FBrowsingAdvisor\XPCOMEvents.dll - Win32/Adware.Agent.NJV application

18 infected files /0 cleaned files

 

Most likely because you did only a scan but not cleaning.

 

Pretty sure the 'scan without cleaning' box was unckecked.

 

If you are positive you didn't set the cleaning level to "no cleaning", could you create a video that would demonstrate how you ran the scan and post here the link? In the video, show the settings of the cleaning level as well.

 

Why u not running a "SMART SCAN"?

 

'smart scan' seems to scan the whole PC whereas 'custom' allows me to select what to scan. I did another scan and it cleaned them that time, so all's well in the end I guess.

 

i am also having the same problem and i cant find scan without cleaning box. where is it in eset smart security?? please help me out.

 

~removed an off-topic recommendation to the member whose problem was solved above.~

maverickvab

Open your antivirus=> press F5=> Realtime protection=> ThreatSense parametres settings=> Cleaning=> Standart cleaning=> OK.

 

if you would ask me - i would answer that cleaning is a waste of time here...

Help: I Got Hacked. Now What Do I Do?
http://technet.microsoft.com/de-de/library/cc512587%28en-us%29.aspx