Virus definitions are outdated - "Update information is not consistent"

Discussion in 'ESET NOD32 Antivirus' started by ifs2010, Apr 20, 2010.

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  1. ifs2010

    ifs2010 Registered Member

    Jan 7, 2010
    Here is the log what I get from a users computer. I am not sure why his computer is not getting updates. There are several computers like this. What could be wrong?

    Column Name Value
    Client Name
    Computer Name
    MAC Address 001111ba1dd7
    Primary Server eset
    Product Name ESET NOD32 Antivirus BUSINESS EDITION
    Product Version 4.0.474
    Policy Name Default Primary Clients Policy
    Last Connected 2010-04-20 11:55:54
    Protection Status Text Virus signature database is out of date
    Virus Signature DB 4628 (20091122)
    Last Threat Alert
    Last Firewall Alert
    Last Event Warning Update information is not consistent.
    Last Files Scanned 487991
    Last Files Infected 0
    Last Files Cleaned 0
    Last Scan Date 2010-03-17 19:00:41
    Restart Request
    Restart Request Date
    Product Last Started 2010-04-20 08:05:05
    Product Install Date 2010-02-23 15:28:47
    Mobile User
    New Client Yes
    OS Name Microsoft Windows XP 5.1.2600 Service Pack 3
    OS Platform Microsoft Windows
    HW Platform 32-bit
    Configuration Ready (3 hours ago)
    Protection Status Ready (2 hours ago)
    Protection Features Ready (7 weeks ago)
    System Information Ready (6 days ago)
    SysInspector No Data
    Custom Info
  2. Rmuffler

    Rmuffler Former Eset Moderator

    Jun 26, 2008
    San Diego, CA USA
  3. Marcos

    Marcos Eset Staff Account

    Nov 22, 2002
    The file with information about available updates does not contain all necessary information. This file is correct on ESET's update server so please check out what server the computer updates from. In order to investigate the issue further, we'd need to get the configuration of that client as well as the content of the %ALLUSERSPROFILE%\Application Data\ESET\%PRODUCTNAME%\Updfiles folder.
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