Update for Norton Internet Security & Firefox 3.5

Hello,

This is Mike from the Norton Authorized Support Team.

Norton Internet Security 2009 and Norton 360 version 3 are now fully compatible with Firefox 3.5. Please click on the appropriate link below to download and install the Hot Fix. A reboot is required after the quick installation.

Fix for Norton Internet Security 2009 and Firefox 3.5

Fix for Norton I360 version 3 and Firefox 3.5

Thank you,
Mike

 

I have run this and Norton toolbar is working fine here but the parental control is not working.
i have a second question.
I am running a Norton 360 v3 and it has more than 312 days is it possible to convert it to a NIS licence if yes can u help me do that?
Thanks in advance

 

You could try to ask it at Online Chat
http://www.symantec.com/norton/support/contact/contact.jsp?pvid=cs

 

Hi gery,

In response to your first question about the Parental Controls feature not working, can you please explain to me what aspect of this feature is not working for you. Also, when did the problem start occurring?

Make sure that you have the latest version of Norton 360 version 3 installed, which is version "3.0.0.135". You can check the version by opening Norton 360, select "Help & Support" and then choose "About." If your version is lower, then mouse-over the "PC Security" bubble and choose "Check for Updates." If any updates are installed, restart your computer.

You cannot convert a Norton 360 license to a Norton Internet Security license, as they are two separate products.

Thank you,
Mike

 

This problem came up since i updated the Mozilla firefox 3.5 . parental control does not block the sites it should. When i tried it with IE no problems. So this is only for firefox. yes i have it updated and everything else is fine here

 

Hi gery,

Please apply the hot fix for Norton Internet Security from the link I posted in post # 2.

Let me know if this resolves the issue you are having.

Thanks,
Mike

 

nope it is still not working even after the hotfix and i need that very much for my home computer

 

checked again and it doesn't work

 

Any idea when it will be available through LiveUpdate?

 

Hi gery,

It appears that there may be a problem with your installation of Norton Internet Security that is causing the problem with the Parental Control feature. Please carefully follow the steps below to resolve the issue.

1. Make note of your Activation Key.

2. Click on the following link to download the Norton Removal Tool:

Norton Removal Tool and Instructions

2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Click on the link below and then select the "Download" button under "Norton Internet Security" to download the latest installer.

Download the latest installer for Norton Internet Security

4. When prompted during the installation, enter the Activation Key you saved in step # 1.

5. When the installation is complete, launch Norton Internet Security 2009, click on the "Settings" link next to Computer and then click on the "Parental & Privacy Controls" category and re-download the Add-on Pack.

6. Select "Run LiveUpdate" to ensure you have the latest patches and definition files applied. If any updates are installed, restart your computer and then manually run LiveUpdate again.

7. Click on the link below and re-apply the hot fix for Firefox 3.5.1 compatibility.

Fix for Norton Internet Security and Firefox 3.5.1

8. Finally, configure the Parental Controls and then test with Firefox 3.5.1.

Please let me know if this resolves the issue.

Thank you,
Mike

 

I have Norton 360
Sorry for being so late but i have been out for e few weeks now i am back

 

Hi gery,

Are you using Windows XP or Windows Vista? Please let me know.

The process I outlined in post # 11 still applies to your situation. In step number 3, just click on the link I provided and instead of clicking on the "Download" button under Norton Internet Security, click on the "Download" button under Norton 360 to download the latest installer.

After you reinstall Norton 360, mouse-over the "PC Security" bubble and choose "Check for Updates". If any updates are installed, restart your computer.

Next, open Norton 360 version 3, click on the "Tasks" link at the top of the window and then choose "Install Norton Add-on Pack. Configure the Parental Controls feature and then test with Firefox 3.5.1 and let me know if it is working properly for you.

Thanks,
Mike

 

i am updating the parental control now and meanwhile it is not blocking the bad sites such as porn etc
the rest is fully updated
i did as you told me
i have XP 32 bit

 

Mike now it is working
thanks a lot for your brief response and for solving the problem.
have s very good week man
All my Respect man
Gery

 

Hi Gery,

That's great news that it is now working. I'm glad I could help you out.

Take care,
Mike