My install of Acronis True Image 8 hung on a XP Athlon 64 machine with SATA drives, XP SP2. Resulting in an incomplete install. I have already contacted Tech Support and they recommended a COMPLETE INSTALL before a reinstall. Their recommendation can also be seen in this link: http://www.wilderssecurity.com/showthread.php?t=62478&highlight=uninstall true For the first step, they recommend using <CONTROL PANEL> <ADD/REMOVE> to remove Acronis Secure Zone. I only had an incomplete install and <ADD/REMOVE> only shows Acronis True Image but not Acronis Secure Zone as installed. The documentation (PDF) mentions Secure Zone as a feature but not as the Product in itself. CAN I ASSUME THAT ACRONIS TECH SUPPORT USES THE NAME SECURE ZONE and TRUE IMAGE SYNONOMOUSLY? Therefore when they say remove Secure Zone are they really meaning remove True Image? Regards, Eugene.