Unable to add Exclusions via xml

Discussion in 'Other ESET Home Products' started by angelo_lopes, Oct 27, 2008.

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  1. angelo_lopes
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    angelo_lopes Registered Member

    Track It Help Desk Software installs a service, Track-It! Workstation Manager Service Monitor.
    NOD32 v.3.0.667.0 finds the executable being a virus (false positive).
    I added to the xml configuration file Exclusions TIServiceMonitor.exe but neither Importing Settings nor creating a Task to Update Remote Computers Configuration I am able to make TIServiceMonitor.exe appear on the computers configuration Setup.
    Am I misunderstanding something regarding updating Client's configuration?

    Thanks in advance!

    http://angelo.diinoweb.com/files/My Photo Album/false_positive.png
  2. NOD32 user
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    NOD32 user Registered Member

    Hi angelo_lopes,

    Works perfectly here in both directions using the current Beta
    Screenshot - 28_10_2008 , 5_47_21 PM.png

    Cheers :)
  3. angelo_lopes
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    angelo_lopes Registered Member

    Hi NOD32 user

    Thanks for your reply, I will give version 3.0.26 beta a try and post here the result.

    Did you have the same problem than me (not changing Exclusion in the Clients) with previous version 2.0.110?

    Cheers ;)
  4. angelo_lopes
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    angelo_lopes Registered Member

    I installed v.3 Server version and the new Console.

    Exclusions I configure in the xml file still do not appear in the Clients, either I "send" configuration via Server Task or importing the xml :(

    And, Marcos, my problem is not the executable file I want to add and send to all Clients. My problem is ESET RA not doing what it is supposed to do.


    Regards.,
  5. agoretsky
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    agoretsky Eset Staff Account

    Hello,

    NumaraSoftware's web site seems to be down so I cannot download a copy of the Track It Help Desk Software.

    Can you email a copy of the TISERVICEMONITOR.EXE file in an archive file protected with a password of "infected" to samples@eset.sk with a Subject: of Probable False Positive Alarm and a link to this message thread?

    That will ensure that ESET's virus lab promptly processes the submission.

    Regards,

    Aryeh Goretsky
  6. angelo_lopes
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    angelo_lopes Registered Member

    My problem is not this particular file. All I need is to be able to add an exclusion (e.g. Anton_Zakov.exe) to my Settings_whatever.xml file, and that the configuration can be "sent" to the Client's AV settings. Now I cannot do it, even Importing Settings! Please...
  7. angelo_lopes
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    angelo_lopes Registered Member

    All set now. With pathless filenames and wildcards it just doesn't work.
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