Unable to activate the shield

I'm having a problem with 4.0.0.172. First I uninstalled 3.5 , rebooted , ran the installer for 4.0.0.172, after installing I entered my new lifetime license code which was accepted but am unable to activate the shield, I receive an error message which states Failed to activate resident shield. What should I do ?

 

Re: ewido anti-spyware 4.0.0.172 final is available now!

Either you've not installed ewido as an administrator or a security programm is blocking the installation of the guard.
Please attach error.txt and logfile.txt so we can know exactly what is happening.

BR

 

Re: ewido anti-spyware 4.0.0.172 final is available now!

I did install Ewido as an administrator, disabled process guard , and Kav still was unable to install the guard. I even tried enabeling the guard in safe mode but no joy


logfile.txt
application start was blocked because of several instances
application start was blocked because of several instances
application start was blocked because of several instances
application start was blocked because of several instances


error.txt
Error: create guard-service failed, Value: 00000002, Position: .\installation.cpp, 57
Error: failed to connect to server, Value: 0000274D, Position: .\DownloadHttp.cpp, 287
Error: failed to create socket, Value: 00002742, Position: .\DownloadHttp.cpp, 234
Error: failed to create socket, Value: 00002742, Position: .\DownloadHttp.cpp, 234

 

Re: ewido anti-spyware 4.0.0.172 final is available now!

Could someone please help me.

 

Re: ewido anti-spyware 4.0.0.172 final is available now!

Hello gre87y,

Just curious what is meant by that comment

 

I meant I disabled Kaspersky and process guard before trying to install ewidos guard without any luck,sorry for not being more clear.

 

anyone ?

 

Please close this thread. I contacted tech support who were very helpful and was able to reslove the issue .

 

Unless it should remain confidential....it would be very helpful if the problem resolution information could be shared

That is what the ewido Support Forum is for

 

lol sorry Bubba, the fix was very simple I just installed 4.0 and reinstalled again.
Kind regards

 

Sometimes nothing is simple with these boat anchors but glad you got it all sorted out and appreciate the info....simple or not

 

I am too, thanks Bubba.
Kind regards