Unable to access housecall or panda online scanner

Hi folks
I hope I am in the right section, if not the mods can move this thread to the appropriate area.
1. When I attempt to access Panda's ActiveScan, it takes forever (more than an hour) and nothing loads, I have to cancel it.
2. When I go to TrendMicro (housecall) and try ANY of there offerings, I get a message of "Housecall ActiveX component not ready"
OS: XP Pro SP2 (updated and patched)
AV: Dr Web
Browser: IE (security set to medium)
Firewall: Windows SP2 firewall
AntiSpyware: CounterSpy

Can anyone shed some light on why these online scanners will not work?
Any assistance would be appreciated.
Thanks
P.S. .... Bitdefender online scanner works fine.

 

I'm sure you checked to install activex at the top of the scanner screens? and if you did - try downloading trial version of webroot spysweeper and run that to see if you get any hits. hope I was helpful...

 

I never did get the "install activex at the top of the scanner screen(s)"....for the record I have run CounterSpy and it finds nothing, however, I will take your advise and try Spysweeper.
Thanks for the feedback.
Cheers
Edit: I tried Spysweeper, and it found nothing.
Thanks Ravin

 

your welcome for the feedback. and to tell you the truth on winxp when going to trendmicro for the housecall scanning, the activex install is very small and you have to right click it or pick it to have the activex installed. I agree should be bigger if you do not see it.

 

one other item to check would be to right click internet explorer and select settings then select view objects. should show you a list of downloaded applications. you can delete these files as they are not needed. (check to see if housecall is in the list). if housecall in list and you delete these files then when going back to housecall at trendmicro will generate a new prompt for installation of the activex. Still trying to help!