TrueMonitor keeps crashing

Discussion in 'Acronis True Image Product Line' started by brettr, Apr 11, 2007.

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  1. brettr

    brettr Registered Member

    Mar 20, 2007
    I'm using version 10 on XP SP2. The TrueImage Monitor that sits by the bottom right clock sometimes becomes unresponsive. It is animating as if a backup is running but none are. I keeps scheduled backups from running as well. I have to kill its process to stop it.

    How do I restart the monitor after killing it this way? I've tried double clicking TrueImageMonitor.exe but it doesn't show up by the clock. However, I do see it in the running process list. Is there a way to verify that it will run scheduled backups?

    The last view entries I have in the log related to errors are:

    Failed to read data from the disk.
    A possible reason might be bad sectors on the disk.: None

    Operation with partition "0-0" was terminated.
    Read error (0x70003)
    Tag = 0x82DB9339B70C3AF9
    Error reading the file. (0x40001)
    function = "ReadFile"
    Tag = 0x7CEB2CDC9FB11FF6
    The specified network name is no longer available. (0xFFF0)
    code = FFFFFFFF80070040
    Tag = 0xBD28FDBD64EDB821

    Operation has completed with errors.

    All three occur at the exact same time. This is the third time it's happened in about 3 or 4 weeks of using the product.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello brettr,

    Thank you for choosing Acronis Disk Backup Software.

    We are sorry for the delayed response.

    First of all, please make sure you use the latest build (4942) of Acronis True Image 10.0 Home. To get access to updates you should first register your software.

    In addition, please download the latest version of Acronis drivers, unpack the archive, install unpacked MSI package and see if the problem persists.

    If the issue persists, please do the following:

    - Replace C:\WINDOWS\system32\snapapi.dll with the one from the downloaded SnapAPI archive;

    - Reproduce the issue and collect the log file;

    - Get the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the log file from Acronis True Image 10.0 Home that contains the error message. In order to do so please do the following:

    - run the program;

    - select Show log on the toolbar or from the Tools menu;

    - select the log with error messages;

    - click "Save the log entry to file" (the diskette icon)

    Please clarify where have you tried to store the image archive: local or external drive, networked shared folder, CD\DVD disc or another storage media?

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Aleksandr Isakov
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