TrueImage Server 8.0 Linux with Error E000101F4 on Suse 9.2 / Dell Poweredge 2650

Hi all,

after installing Acronis TrueImage Server 8.0 Build 879 on Suse 9.2 and reboot i have an error
with the gui-program "trueimage" (create image).

Dialogbox "E000101F4: Acronis True Image has not found any hard disk drives"


the commandline-tool "trueimagecmd --list" has the following output:

/tmp # trueimagecmd --list
Num Partition Flags Start Size Type
---- -------------------- ----------- ---------- ---------- -----------
/tmp #


Installation:
-------------
Suse 9.2 Professional, with Standard Kernel (Linux version 2.6.8-24-smp)
(noacpi acpi=off in kernel-boot options)

1st: trueimagelinuxserver8.0-833.s.e (segmentation fault)
2nd: trueimagelinuxserver8.0-879.s.e (after downloading update and installing, no errors)


Hardware-Info:
--------------
Dell Poweredge 2650 (Dual Xeon)
Dell Perc 3/Di (onboard), aacraid
Channel0 2x 36GB Raid1 sda
Channel1 3x140GB Raid5 sdb

Disk Layout
-----------
# fdisk -l

Disk /dev/sda: 36.4 GB, 36419010560 bytes
255 heads, 63 sectors/track, 4427 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes

Device Boot Start End Blocks Id System
/dev/sda1 1 51 409626 83 Linux
/dev/sda2 52 1618 12586927+ 83 Linux
/dev/sda3 1619 4165 20458777+ 83 Linux
/dev/sda4 4166 4427 2104515 82 Linux swap / Solaris

Disk /dev/sdb: 293.5 GB, 293597741056 bytes
255 heads, 63 sectors/track, 35694 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes

Device Boot Start End Blocks Id System
/dev/sdb1 1 26108 209712478+ 83 Linux
/dev/sdb2 26109 35692 76983480 83 Linux


Boot.log
--------
scsi0 : percraid
Vendor: DELL Model: PERCRAID Mirror Rev: V1.0
Type: Direct-Access ANSI SCSI revision: 02
SCSI device sda: 71130880 512-byte hdwr sectors (36419 MB)
sda: Write Protect is off
sda: Mode Sense: 03 00 00 00
SCSI device sda: drive cache: write through
sda: sda1 sda2 sda3 sda4
Attached scsi removable disk sda at scsi0, channel 0, id 0, lun 0
Vendor: DELL Model: PERCRAID RAID5 Rev: V1.0
Type: Direct-Access ANSI SCSI revision: 02
SCSI device sdb: 573433088 512-byte hdwr sectors (293598 MB)
sdb: Write Protect is off
sdb: Mode Sense: 03 00 00 00
SCSI device sdb: drive cache: write through
sdb: sdb1 sdb2
Attached scsi removable disk sdb at scsi0, channel 0, id 1, lun 0

Any idea ?

 

Hello Jekob,

Thank you for choosing Acronis True Image Server for Linux (http://www.acronis.com/enterprise/products/ATISLin/).

We are really sorry for the inconveniences.

Could you please send this information to support@acronis.com and indicate in the subject of the letter that you want to contact Marian Fadeeva. She will certainly help you with the solution.

Thank you.
--
Ilya Toytman