True Image v10 problems

Hi folks
I'm new here and have a problem with True Image v10 which I've just downloaded (upgrade from v9) & installed to my XP machine.
Having insalled and tried to run a test backup of one folder using all the standard default options, I getto the summary dialog and hit "proceed" whereupon one of two things happens.

1) having selected a single data folder from my C drive, the backup completes or
2) having selected the "My Email" option and chosen Outlook (I'm running Outlook 2002) I can see the dialog running through my outlook folders - to a point - and then it just hangs. The Task bar icon says "operation in progress" but after about 10 mins I give up - no green progress bars. I have to Kill the session.
The log says:
1. The "Current backup operation" operation started
2. From:Applications and Data Categories
To file:"C: \email test.tib"
Compression:Normal
....and that's it

any ideas?

I''m also runnin Norton AV 2005, Kerio Personal Firewall - nothing else is running at the time.

Very frustrated - v9 worked fine!

Statto

 

Hello Statto,

Thank you for choosing Acronis Disk Backup Software.

Please accept our apologies for the delay with the response.

We need some additional information to investigate this issue thoroughly and to provide you with a possible workaround.

Please create Windows System Information as it is described in Acronis Help Post. Please also clarify the e-mail account you tried to back up and approximate size of the mail box.

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Aleksandr Isakov