True Image 10 Home and Intel 965p chipset

Discussion in 'Acronis True Image Product Line' started by Darkoz, Feb 14, 2007.

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  1. Darkoz

    Darkoz Registered Member

    Is it correct that True Image 10 Home in it's current state does not support the Intel 965p chipset/Core 2 Duo?
    If so, when will there be an update available which will add this support to True Image 10 Home ?
  2. jmk94903

    jmk94903 Registered Member

    Get out your crystal ball. Such things are onlly known to Russians.
  3. cybrguy

    cybrguy Registered Member

    Well, that is certainly not good. That is my chipset, and I was about to upgrade to TI 10. :-( Am I likely to run into problems with v.9 as well? I don't NEED 10 until I do the Vista upgrade on this box...
  4. Darkoz

    Darkoz Registered Member

    I'd say if version 10 doesn't support the 965 chipset then more than likely TI 9 won't either.
    Which is pretty poor on Acronis' part, not offering such basic support for a chipset that's been available for 7 months.
  5. MKairys

    MKairys Registered Member

    Somebody please correct me if I'm wrong, but I believe that in this context "does not support" means that the drivers for this chipset are not available in the Linux-based boot CD environment. I believe that you can successfully use TI Home with this chipset if running in Windows or in a BartPE environment which includes the correct drivers.
  6. shieber

    shieber Registered Member

    So, that means, either you can't do a restore or you have to build a BartPE disk to do restores. That's a pita.

    Otoh, I think Acronis will send you an iso for a boot disk that plays nice with the 965 if you ask. I'm not sure why you have to ask to get it, why it's not just part of the program package.
  7. MKairys

    MKairys Registered Member

    Hopefully that's only because they haven't issued an update to TIH 10 yet...
  8. MudCrab

    MudCrab Imaging Specialist

    As far as I know, the next update of TI 10 is supposed to include the P965 chipset drivers. When that will be realeased, who knows.

    I have a P965 board and TI 9 and 10 both work well on it. I have made a BartPE cd containing my RAID, network and cd drivers. The Acronis rescue cd will not find the hard disks in "full" mode but works fine in "safe" mode. I can even restore from a USB drive in "safe" mode because my BIOS supports it. It is at USB 1 speeds, but in a pinch it's better than nothing.

    Even after direct support is included in the rescue cd, I would guess that the BartPE cd would still be 2 to 3 times faster.

    You can send a request to Acronis Support and ask for an ISO that supports the P965 chipset. They'll probably want to know the computer make/model or motherboard make/model. They sent one to me and it works in full mode.
  9. dantz

    dantz Registered Member

    I recently switched from Ghost 2003 to Acronis True Image 10 Home. Just for fun I decided to test them both out on my friend's new Gateway PC (which has an Intel motherboard, an Intel P965 chipset, and Intel Core 2 Duo CPU, a single SATA-II hard drive running under the Intel Matrix Storage Manager, and a single CD/DVD burner). My plan was to see whether or not either program would be able to boot from a CD and create and save an image directly onto a DVD. I had heard that ATI might not support the P965 chipset, so I also brought along a freshly-made BartPE with the ATI plugin, just in case.

    For starters, the Acronis Bootable Rescue CD booted into Linux and presented the expected program screens. It easily recognized the SATA drive (regardless of the so-called lack of P965 chipset support) and allowed me to select a partition to image, but unfortunately it was unable to recognize the CD/DVD burner. Since I did not have an external drive or a second partition available, I had nowhere to store the image and thus was unable to proceed. However, you can hardly blame this problem on a lack of P965 chipset support. As far as I can tell the SATA drive was recognized properly, but the necessary CD/DVD burner drivers were lacking.

    OK, my first CD didn't work. On to the next! My recently built BartPE (with the official Acronis 10 Home plugin) booted into what appeared to be a perfectly usable Windows environment. ATI loaded normally and everything looked really good. However, I quickly discovered (surprise!) that the BartPE did not recognize the SATA drive, and thus I was unable to even begin to make an image. (In retrospect, I think I need to build another BartPE with some additional storage drivers.)

    At this point I was thinking "Ghost, you're my last chance!", but I wasn't really expecting much, if anything. Amazingly, the Ghost CD booted into DOS, allowed me to select a partition to image and saved the image directly onto a DVD with no problems whatsoever. All I had to do was remove the CD at the appropriate time in order to burn the DVD.

    It seems rather surprising that a old, unsupported DOS program was able to outperform the latest version of ATI during a test on brand-new hardware. However, to be fair, the testing scenario was somewhat limited. I think I could have gotten ATI to work if I had installed it first and then created the image from within Windows, or if I had brought along an external hard drive to save the image onto, or if I had known to prepare the BartPE with the appropriate storage drivers. Still, when I walked over there with my three CDs and a few blank DVDs I was definitely not expecting this outcome.

    I have to wonder whether or not the folks at Acronis shot themselves in the foot when they chose to go with a Linux-based recovery CD and all of the driver issues that this entails, since even an obsolete DOS program is able to provide better compatibility under certain circumstances. Maybe Acronis should consider switching to a more compatible recovery environment.

    Anyway, it appears that the P965 chipset IS supported by ATI 10 Home on this particular system. So maybe there is partial support of the P965 chipset, but not for all configurations.
  10. seekforever

    seekforever Registered Member

    I don't have that chipset and haven't even played with a system that does but I believe from reading from the posts on this forum that if you change the support for the jmicron chip in some manner then it behaves as you demonstrated -HD yes, DVDs no.

    The Linux recovery environment certainly is the Achilles heel of TI and they have done themselves no favor by using it. It is one reason I never recommend TI to anybody without qualifying the potential problems, the need for careful testing (which should be done regardless of the product) and the need to have some hand-holding to make sure all is well.
  11. marc.knuckle

    marc.knuckle Registered Member

    hey guys, and also seekforever as he has been trying ot help me sort ati 10 as i have the p965 and unfortunately it seems that maybe this is what is stopping me creating s/zone.
    they actually did send an iso but this still only works in safe mode so hopefully i could restore the backup dvd which was verified as being okay but i cant use full mode which i assume is how i would create s/zone without windows.
  12. Darkoz

    Darkoz Registered Member

    Yes, you can create an image using the 965 chipset but when you try and restore that image is where the problem lies, you'll get a message that "hard drive is not found" or something to that effect.
    So you can blame the problem on a lack of 965 chipset support.

    Like I said, the fact is the 965 chipset is not supported at all because there's no use in being able to create an image if you cannot restore that image when needed.

    What baffles me is that TI10 was released after the 965 chipset was available and yet they did not add support for this chipset.
    And if Acronis can send you a modified ISO upon request then why don't they just include it with their product in the first place as they are well aware of the 965 chipset problem.
    So now I have purchased TI10 which is useless to me unless I use a hack to get partial functionality.
    Acronis should not expect their customers to jump through hoops to get a functioning product which should work as advertised from the word go.
    As others have said, you have to question Acronis' decision in using a Linux based program when 9 out of 10 systems use Windows, so do we expect to go through this everytime a new chipset is introduced
    and then have to wait months for the product to work.
    Last edited: Feb 15, 2007
  13. cybrguy

    cybrguy Registered Member

    The fact that they use a Linux enviorn rather than Windows PE may well be the open source nature of Linux. You can create your own Bart PE disk from your own system using your own Windows install, but if Acronis wants to provide you with a Windows PE disk, they will have to license it from MS, and that could be serious $$ for them...
  14. Darkoz

    Darkoz Registered Member

    And therein lies the problem for the customer.
    So it seems that to save money on licensing fees, Acronis have gone the Linux route at our expense, in the meantime I and many others have purchased an incomplete product which in it's current state is unusable and we shouldn't have to hack their product (and still not achieve full functionality) just to be able to use it for what it was intended for in the first palce.
  15. Leigh

    Leigh Registered Member

    Hhmm, not very impressive, hopefully an official representative will see fit to post a response soon.

    I've been using ATI since early version 7.0 & have it now on 3 systems in our family business, with ADD on 1 system, up until now I had included Acronis along with Nod32, Agnitum Outpost & O&O software as the only complex software producers that truly impressed me & truly maintained the high level of service & quality that's due.

    Not happy in setting up my new system to hit a stumbling block with True Image, I simply don't have the time to be jumping through hoops in order to get the software to do what it's meant to do.

    As others have mentioned, I am able to restore in safe mode if I boot from a recovery CD, it wont run in full mode, which means of course I cannot use the on disk recovery manager.

    Also, I don't know if this is related to the problem with the 965 chipset, but when I activate recovery manager ..... TI running in windows IS TOTALLY UNAWARE it's activated, as a result it wont deactivate it for me, it just keeps wanting to activate it again, even though it is already activated, albeit useless as it wont run.

    I had to use the download to rewrite the MBR to get rid of the pointless delay in boot time.

    & yes I even tried to deactivate when in safe mode after booting from the recovery CD, no luck, it's simply unaware it's already activated it.

    Meanwhile, lucky for Acronis ..... Ghost has been wrecked by Symantecs sexy fingers, like everything else they touch ..... Image for Windows does not yet have encryption & they don't seem inclined ..... Not so lucky for Acronis, O&O, already producing some excellent quality software, have not long released DiskImage, which if they stay true to form will be every bit as good as TI once it matures.

    Hopefully we'll have a version 10 update from Acronis soon.
  16. marc.knuckle

    marc.knuckle Registered Member

    does anyone recommend me buying any other backup solution at present like some version of ghost or other until ati do an update(also how would i know an update has been released?) i am now worried that the backup disk that i did might not work although the back up is verified as fine and i have the iso disk that i can get into safe mode with
  17. Darkoz

    Darkoz Registered Member

  18. Darkoz

    Darkoz Registered Member

    Re: True Image 10 Home **New Update** with 965 chipset support

    Sorry........double post, must've been the excitememt.
    Last edited: Feb 16, 2007
  19. marc.knuckle

    marc.knuckle Registered Member

    i have downloaded the updated build and just wanted to make sure, if anyone has done an update before, that i believe it has automatically updated the other version and as soon as i restart it should be that i use the same program as before but it should now better support my hardware.(?)
    would appreciate a little confirmation that this is the case.
  20. werne

    werne Registered Member

    Too vague for me. Would like to confim: Does TI 10.0 Home build 4940 support the 965 chipset? Anybody who has tried it with this chipset is free to join in. Thanks.
  21. Jotha

    Jotha Registered Member

    sounds like good news, but this link brings me to the page with the latest builds, it says ATI Home latest build is #4940, but to actually get the file they redirect me to the products update page which still shows the old build # 4871.

    Maybe they will change it the next days, everything seems to take some time with ATI.

  22. Darkoz

    Darkoz Registered Member

    I just checked the site and the Product Updates Page takes me to the correct build #4940, maybe you should try again.
  23. Jotha

    Jotha Registered Member

    OK, I tried again, I can download a trial version with the new build, but not the update for my registered product. May be that is because I have the german version and it seems there isn't an update for the german version yet.
    So once again a little patience...

    Thanks, Jotha
  24. popeyeray

    popeyeray Registered Member

    Sad to say...the latest 4940 STILL DOES NOT BOOT MY Intel 965p chipset!!!:mad:
  25. frunobulax

    frunobulax Registered Member

    I'm running XP x64 on a Gigabyte GA-P965-DS3 motherboard (965P chipset)and Intel Conroe Core2 Duo E6400.

    I have the latest build of TI 10 (4940). The rescue CD made from this version see ms to works just fine, but I can't get this program to work in the XP x64 environment. Whenever I try to do a backup or restore operation, the operation progress bar doesn't move and after a minute or so the computer reboots. Email backup results in the same rebooting. This is very frustrating, as I have been a happy TI customer for a few years, and I'd like to be one again.
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