To all Avira users

Discussion in 'other anti-virus software' started by ssj100, Jun 12, 2009.

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  1. ssj100

    ssj100 Guest

    Hi guys,

    Can anyone who is using Avira AntiVir Personal (or even Premium) confirm that they are also getting these errors in their update logs:

    [UPD] [INFO] Checking whether newer files are available.
    [UPD] [INFO] Select update server 'http://[2a01:138:a001:201::23]/update'.
    [UPD] [INFO] Downloading of 'http://[2a01:138:a001:201::23]/update/idx/master.idx' to 'C:\Documents and Settings\All Users\Application Data\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
    [UPDLIB] [ERROR] Download manager: An error occurred inside the WinINet library.

    I've only started noticing this since the last major upgrade (9.0.0.403), and according to the Avira support forums, this is due to a problem with some computers not fully supporting IPv6.

    I am able to update 100% successfully and smoothly, but for some reason, the update logs generate the errors above. I get about 10 of those errors per update log, but everything updates smoothly and quickly (within 1-2 seconds if there is no update, and within 20 seconds if there is a small update).

    Thanks for any replies!
     
  2. innerpeace

    innerpeace Registered Member

    Joined:
    Jan 15, 2007
    Posts:
    2,121
    Location:
    Mountaineer Country
    I only see one within the last 11 update attempts. I update manually 1 to 2 times per day. Avira Premium 9.0.0.441.
     
  3. Paul Wilders

    Paul Wilders Administrator

    Joined:
    Jul 1, 2001
    Posts:
    12,475
    Location:
    The Netherlands
    Tried Expert Mode - General - Update - Webserver - "don't use proxy" ?
     
  4. Paul Wilders

    Paul Wilders Administrator

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    Location:
    The Netherlands
    It has been a reason for these errors in the past. No luck this time as it seems.

    Annoying at most. Most important: it obviously does not affect the updating as such ;)
     
  5. Boost

    Boost Registered Member

    Joined:
    Feb 2, 2007
    Posts:
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    No problems here :thumb:

    I got better things to do then look @ logs though :argh: :thumb:
     
  6. Osaban

    Osaban Registered Member

    Joined:
    Apr 11, 2005
    Posts:
    5,614
    Location:
    Milan and Seoul
    I also had no problems except I think it was 2-3 days ago for the first time after an update Avira requested a reboot (never happened before).
     
  7. bonedriven

    bonedriven Registered Member

    Joined:
    Jan 14, 2007
    Posts:
    566
    No problem now. Only with the default update schedule,I never succeeded in update. I then deleted it and created my own schedule. Now it updates smoothly. Strange though.
     
  8. Necropsie

    Necropsie Registered Member

    Joined:
    May 6, 2009
    Posts:
    31
    9.0.0.403? According to mine, i am using.. 9.0.0.442. Getting the same error message and Avira can't update itself. Still couldn't find a solution.. Weird.
     
  9. bellgamin

    bellgamin Registered Member

    Joined:
    Aug 1, 2002
    Posts:
    8,099
    Location:
    Hawaii
    I cannot get Avira to update at all today. Rats! They should take a lesson from MBAM's updater -- it is fast & reliable. On the other hand, Avira's updates (even for Premium) have tended to be slow & dicey for as long as I can remember.

    It would be a shame if a superb antivirus bit the dust because of a crappy updater. :thumbd:
     
  10. deanmartin

    deanmartin Registered Member

    Joined:
    Sep 6, 2007
    Posts:
    232
    Location:
    USA/KY
    Mine wont update either, last update say's from 10:30am EST.
     
  11. Boost

    Boost Registered Member

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    Posts:
    1,294
    I just did a manual update @ 2:55pm :thumb:
     
  12. Carver

    Carver Registered Member

    Joined:
    Feb 5, 2006
    Posts:
    1,910
    Location:
    USA
    Mine is acting piculurely firstly it stops scaning at 21.7% and then the updater problem it never finishes it reads like it just started after over 15 minutes. :(
     

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  13. trjam

    trjam Registered Member

    Joined:
    Aug 18, 2006
    Posts:
    9,102
    Location:
    North Carolina USA
    Its the old VDF update issue. Take 2 Tylenol and call in a update in the morning.:cautious:
     
  14. Osaban

    Osaban Registered Member

    Joined:
    Apr 11, 2005
    Posts:
    5,614
    Location:
    Milan and Seoul
    Unusually slow here too, it took 9 minutes to download 3 MBytes.
     
  15. Boost

    Boost Registered Member

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    Posts:
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    I never said there wasnt a current issue with their updating process.

    Its something I'm sure they are working on. There's no sense in everyone freaking out,they will resolve it,as thats what software writers do.

    If you feel Avira is "letting you down" find another antivirus.
     
  16. trjam

    trjam Registered Member

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    9,102
    Location:
    North Carolina USA
    I, like a few others, did. Invest in some servers and you might keep your current customers.:cautious:
     
  17. Boost

    Boost Registered Member

    Joined:
    Feb 2, 2007
    Posts:
    1,294
    Congratz!

    When everything is going wonderful,you never hear a peep. But,when there are issues,it' seems the sky is falling is the general reaction. No piece of software is perfect, period.
     
  18. trjam

    trjam Registered Member

    Joined:
    Aug 18, 2006
    Posts:
    9,102
    Location:
    North Carolina USA
    Aviras support forum is filled with this topic today. Last time I checked upstairs, Esets was not.
     
  19. trjam

    trjam Registered Member

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    Location:
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    well this one will get popped soon, but personally I have no issues with Esets detection rate. Right now I would say that version 4 is about the best out there. Avira is great dont get me wrong. But we are talking about updating, and no matter who the vendor is, that can be a serious issue. Period.
     
  20. trjam

    trjam Registered Member

    Joined:
    Aug 18, 2006
    Posts:
    9,102
    Location:
    North Carolina USA
    well mate, the reason I dumped Avira was their slow web browsing and high false positive rate.

    But yes I agree, updating is a serious issue. Lol
     
  21. Osaban

    Osaban Registered Member

    Joined:
    Apr 11, 2005
    Posts:
    5,614
    Location:
    Milan and Seoul
    I reported an unusually slow update, considering it was 3 MBytes, it could be justified. Apart from slowness I've never had any issues with updates which are happening very often and with large downloads.

    Some people change AVs for all sort of reasons, Avira update slowness at times is a by product of their ever increasing popularity (well deserved I should add).
     
  22. Macstorm

    Macstorm Registered Member

    Joined:
    Mar 7, 2005
    Posts:
    2,642
    Location:
    Sneffels volcano
    Ditto.
    AntiVir Premium 9.0.0.442
     
  23. bigc73542

    bigc73542 Retired Moderator

    Joined:
    Sep 21, 2003
    Posts:
    23,934
    Location:
    SW. Oklahoma
    I just reinstalled Avira personal so the reports are short but there has been no problems updating now or before the reinstall
     

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  24. Macstorm

    Macstorm Registered Member

    Joined:
    Mar 7, 2005
    Posts:
    2,642
    Location:
    Sneffels volcano
    Code:
    Avira AntiVir Premium Updater 
    
    Creation time: Fri Jun 12 15:19:55 2009
    
    
    Operating system:
    Windows Vista (Service Pack 2)  [6.0.6002]
    
    Product information:
    Product version: 9.0.0.442
    Updater: C:\Program Files\Avira\AntiVir Desktop\update.exe 9.0.0.49
    
    Temp Directory: C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\
    Backup folder: C:\ProgramData\Avira\AntiVir Desktop\BACKUP\
    Installation Directory: C:\Program Files\Avira\AntiVir Desktop\
    Updater folder: C:\Program Files\Avira\AntiVir Desktop\
    AppData folder: C:\ProgramData\Avira\AntiVir Desktop\
    
    
    [UPD] [INFO] Checking whether newer files are available.
    [UPD] [INFO] Select update server 'http://80.190.154.74/update'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/master.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\master.idx'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/wks_avira-win32-en-pepr.idx' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira-win32-en-pepr.idx'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/wks_avira-win32-en-pepr.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira-win32-en-pepr.info.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/webcat-common-int.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\webcat-common-int.info.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/vdf.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\vdf.info.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/ave2-win32-int.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\ave2-win32-int.info.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/specvir-win32-int.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\specvir-win32-int.info.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/idx/wks_avira-win32-en-pepr-info.info.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\idx\wks_avira-win32-en-pepr-info.info.gz'.
    [UPD] [INFO] Compare local files with status of update server
    [UPD] [INFO] Checking module SELFUPDATE:
    [UPD] [INFO] Checking module WEBCAT:
    [UPD] [INFO] 	File 'webcat/common/int/webcat1.dat' (local, server): a925a7bb5501224d8f99b56b7e699cbc != 3d9bc82bdf939bf8ef76b919aeb3d618
    [UPD] [INFO] 	File 'webcat/common/int/webcat3.dat' (local, server): 38a446d08d67fefe47902324049dd971 != 392dfdf99a3669a8c7aa0f74c6c8ab59
    [UPD] [INFO] 	File 'webcat/common/int/webcat4.dat' (local, server): 7bb24f9ae7d0964b77a4e00763e9c74c != df31c630e1f95d88b5c0489626d7cf65
    [UPD] [INFO] Checking module VDF:
    [UPD] [INFO] 	File 'vdf/antivir2.vdf' (local, server): 7.1.4.38 < 7.1.4.87
    [UPD] [INFO] 	File 'vdf/antivir3.vdf' (local, server): 7.1.4.85 < 7.1.4.88
    [UPD] [INFO] Checking module AVE2:
    [UPD] [INFO] Checking module AVREP_NT:
    [UPD] [INFO] Checking module MAIN:
    [UPD] [INFO] 	The file 'wks_avira/win32/en/basic-nt/avupgsvc.exe' has been marked with the IGNORE flag and is therefore not included.
    [UPD] [INFO] 	The file 'wks_avira/win32/en/basic-nt/presetup.exe' has been marked with the IGNORE flag and is therefore not included.
    [UPD] [INFO] 	The file 'wks_avira/win32/en/basic-nt/vcredist_x86.exe' has been marked with the IGNORE flag and is therefore not included.
    [UPD] [INFO] 	The file 'wks_avira/win32/en/prem-nt/filelist.ini' has been marked with the IGNORE flag and is therefore not included.
    [UPD] [INFO] 	The file 'wks_avira/win32/en/prem-nt/product.ini' has been marked with the IGNORE flag and is therefore not included.
    [UPD] [INFO] Checking module COMMAPPDATA_AV:
    [UPD] [INFO] 	File'wks_avira/win32/en/basic-nt/addr_file.html' is already installed and is not being updated.
    [UPD] [INFO] Checking module COMMAPP:
    [UPD] [INFO] 	File'wks_avira/win32/en/prem-nt/produpd.avj' is already installed and is not being updated.
    [UPD] [INFO] 	File'wks_avira/win32/en/prem-nt/scanjob.avj' is already installed and is not being updated.
    [UPD] [INFO] 	File'wks_avira/win32/en/prem-nt/startupd.avj' is already installed and is not being updated.
    [UPD] [INFO] 	File'wks_avira/win32/en/prem-nt/updjob.avj' is already installed and is not being updated.
    [UPD] [INFO] Checking module COMMAPDATA_AV_PROFILES:
    [UPD] [INFO] 	File'wks_avira/win32/en/prem-nt/folder.avp' is already installed and is not being updated.
    [UPD] [INFO] 	File'wks_avira/win32/en/prem-nt/rootkit.avp' is already installed and is not being updated.
    [UPD] [INFO] Checking module TEXT:
    [UPD] [INFO] 	File'wks_avira/win32/en/prem-nt/eula.txt' is already installed and is not being updated.
    [UPD] [INFO] Checking module DRV:
    [UPD] [INFO] 	File 'wks_avira/win32/en/basic-nt/xp/avgntdd.sys' does not exist and is being installed.
    [UPD] [INFO] 	File 'wks_avira/win32/en/basic-nt/xp/avgntmgr.sys' does not exist and is being installed.
    [UPD] [INFO] Checking module PRODINFO:
    [UPD] [INFO] License file: Full version
    [UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\BACKUP\' requires 3077357 bytes of free disk space.
    [UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\' requires 6036051 bytes of free disk space.
    [UPD] [INFO] 'C:\Program Files\Avira\AntiVir Desktop\' requires 3051091 bytes of free disk space.
    [UPD] [INFO] Disk space OK.
    [UPD] [INFO] Drive: C:\, free capacity: 3987625472 bytes.
    [UPD] [INFO] New files are being downloaded...
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/webcat/common/int/webcat1.dat.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\webcat\common\int\webcat1.dat.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/webcat/common/int/webcat3.dat.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\webcat\common\int\webcat3.dat.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/webcat/common/int/webcat4.dat.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\webcat\common\int\webcat4.dat.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/vdf/antivir2.vdf.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\vdf\antivir2.vdf.gz'.
    [UPD] [INFO] Downloading of 'http://80.190.154.74/update/vdf/antivir3.vdf.gz' to 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\vdf\antivir3.vdf.gz'.
    [UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\webcat\common\int\webcat1.dat' was copied to 'C:\Program Files\Avira\AntiVir Desktop\webcat1.dat'.
    [UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\webcat\common\int\webcat3.dat' was copied to 'C:\Program Files\Avira\AntiVir Desktop\webcat3.dat'.
    [UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\webcat\common\int\webcat4.dat' was copied to 'C:\Program Files\Avira\AntiVir Desktop\webcat4.dat'.
    [UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\vdf\antivir2.vdf' was copied to 'C:\Program Files\Avira\AntiVir Desktop\antivir2.vdf'.
    [UPD] [INFO] 'C:\ProgramData\Avira\AntiVir Desktop\TEMP\UPDATE\.\vdf\antivir3.vdf' was copied to 'C:\Program Files\Avira\AntiVir Desktop\antivir3.vdf'.
    [UPD] [INFO] Re-initialization of Avira AntiVir Guard was successful.
    
    Summary:
    ********
    	5 Files downloaded
    	5 Files installed
    	Downloaded file(s): webcat1.dat; webcat3.dat; webcat4.dat; antivir2.vdf 7.1.4.87; antivir3.vdf 7.1.4.88; 
    
    	15:31:20 The update was carried out successfully!
     
  25. Macstorm

    Macstorm Registered Member

    Joined:
    Mar 7, 2005
    Posts:
    2,642
    Location:
    Sneffels volcano
    The time shown in my log is GMT-5.

    I just turned my other XPsp3 box on and everything was fine as well.
     
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