I am an Acronis user since 2003. Recently I renewed my mobo and replaced my HDs. I have now two SATA drives with WinXP and data sitting on them. All my other programs run fine, but I can not install TI9. The installation starts, asks for the codes, offers the choice for custom or full install and then in the last phase the progress bar goes about 80% of the way and the system hangs. I left the system like that for an hour and nothing moved. I have the latest build of TI9. I wrote to Acronis support asking for help. They acknowledged. One week passed and I have not heard anything from them yet. In the meantime I downloaded and tried TI11, but the same thing happened. I am quite disappointed with this silence policy of Acronis. Help is welcome.