System freezing after installing NOD32

Hello!

I have recently uninstalled Norton AV and migrated to NOD 32. The problem is that NOD32 freezes my entire system every time I turn on my computer after approximately ~1 minute (from 10 seconds to 3 min after startup).

Once I have logged in everything seems fine, but without any warning or meassage the system freezes. By that I mean that my desktop (and any programs running on it) freezes, including every keybinding (Ctrl+Alt+delete or smilary). The only thing I can do is to cut the power.

I tried once to run a full-screen program before NOD managed to crash the system. To my big suprise this actually worked, and nothing seemed wrong! But once I Alt-Tab'ed to my desktop again, the same problem occoured, and I had to cut the power...

To solve the problem I have tried to run scandisk, deframentation, Anti-spyware etc., and now my computer uses much shorter time to crash than before...

I don't use any firewall or AV except NOD32, and I have never experienced any smilar crashed like this one before. The version of NOD32 I now use takes the fifth og five licenses, so therebefore we have four other computers (stationary and laptops) that works great with NOD. The PC which crash is in no way worse than the others, have the same operational system, and have (till now) not had any problems.

Thank you for your attention.

tormhau

 

Hello ! Welcome to Wilders!

Read this post here and perform all suggestions . In addition to it , before you install NOD32 again , download and run Symantec's Norton Removal tool.Norton is famous with uninstallation problems.As you probably know one should run only one AV software at the same time , most likely there is a left over which is confliction with NOD32.You can download it from here.

Note that you should also enable some firewall in order to protect your computer from unauthorised access (hackers,network worms).Windows XP and Windows Vista have integrated firewall in them.Please , make sure it is enabled , Start->Settings->Control Panel->Windows Firewall.Choose ON and also "Don't allow exceptions".Confirm with OK.

 

Hello, Hi Tech

I tried to do what you said, but It didn't make a slightly difference.

tormhau

 

Norton is known for leaving many footprints on your system after it is uninstalled (files and registry entries). I would also advise you to download and run the specific removal tool from Symantec, get rid of the remains and see if the situation improves

 

I have tried to run Norton Removal Tool, but it doesn't make any difference.

tormhau

 

Have you updated by mistake any incorrect video/audio drivers, or any autorun program that may have compatibility issues with your hardware configurations? Have you checked up Windows error logs? And what does it say?

 

The only autorun programs that I haven't installed on any of the other computers is the programs used by my monitor. Ofc that could be the reason, but I doubt it..

Btw, how to I check the windows error logfile?

 

On desktop, right-click computer, select manage, then event viewer, and windows logs. That's what I do on Windows Vista, can't remember exactly on WinXP, but should be about the same

 

My windows error logs haven't notified any problems, strangely. The PC just keeps freezing, I don't get any warnings or messages at all, not even after a reboot when I have cut the power.

 

I'd not say it's NOD related. Sorry I cannot help you as it's beyond my knowledge. If I were you, I'd back up my files and documents, format the disk and do a clean install.

If you don't want to do this, I'm hoping some more knowledgable person around will be able to help you

 

ok, ty for your help.

 

tormhau
The software for Samsung monitors has been known to have issues with AV's
We (at work) had to disable AV, install monitor software, set-up monitor, then uninstall it and finally enable AV again.

 

If so , tormhau you may need to uninstall/disable this from running and then try

 

try reboot into safe mode, scan partition c: with nod32 for ten minutes or so. if the system doesn't freeze, it's gotta be something to do with installed drivers

alternatively, run HijackThis to form a system report and upload it here...so people can see what the problem could be

 

Wilders don't accept HijackThis log files except those asked by administrator,moderator or security expert in special cases.

https://www.wilderssecurity.com/showthread.php?t=31835

 

sorry i'm not aware of that

 

Try running a good Registry Cleaner such as RegSupreme . Just use the free trial version.

 

Well, thank you so very much all of you!

I don't know what made the big difference, but after having deleted my (Samsung) monitor programs, and cleaned up my hard drive (including some symantec files that didn't Removal Tool didn't remove..(Shared files)), and reinstalled NOD in Secure mode, things started working again.

Right now I'm watching NOD killing some trojans wich Norton couldn't handle: Delicious!


tormhau

 

Horay!

Thanks for lettings us know

 

Result
Those Samsung drivers have a function that checks your driver (graphics) settings to ensure that you do not choose an incompatible mode for the monitor.
This checking is the problem
Any decent graphics drivers will show you the correct monitor modes anyway

 

Voila! Glad your problem's solved