Support response question

Hi, How long does it usually take for eset to respond to a support question.I sent in a question over 2 hours ago and am still waiting for a response.I am trying to set up nod per blackspears guide.I sent the e-mail to support@eset.us. Thanks

 

Hi Nod Newbie & welcome to Wilders,

From my experience they responded the next day, but that's Dutch support.

Receiving a response within 2 hours is really quick, although I think it might take a bit longer,
depending on what you asked for.

Hope you'll get a response pretty soon, but do have a little patience too.

 

Since many Nod support issues can be handled via their Official Support here at Wilders....feel free to ask away with any questions until Eset responds to your e-mail especially those concerning Blackspears guide.

 

Thanks Eldar.I was just curious as i am in the middle of setting up Nod anti-virus and was waiting for a response from eset so i can set it up.I will just close it all I guess till I get a reply tomorrow.Thanks again.

 

You're welcome Nod Newbie.
As Bubba already suggested you can ask your questions here too.

Do you've problems setting it up?
Maybe you didn't understand something from Blackspear's settings or screenshots.
Had a problem once, since I was overlooking a little detail on setting it up.

If you need assistance, this is the best place to ask for it.

 

Hi Nod Newbie, welcome to Wilders.

How may I be of assistance

Cheers

 

Hi, I still have,nt heard from eset support . My question is on page 4 #76,I found the eset folder but do not have a nod32.exe choice,I just have Nod, Nod32krn and Nod32kui. No Nod32.exe.What one do I put in the file name spot? Thanks

 

Oops I meant page 4 #76, in Extra settings for Nod per Blackspears post. Thanks

 

This is because you do not have extensions being displayed on your system. In this case you would click on "NOD32" as this is the same file (NOD32.exe).

Cheers

 

Thanks Blackspear,. I appreciate the help.

 

My pleasure.

Cheers