Startup Recovery Manager hangs

I am trying to restore my Windows IDE drive using Startup Recovery Manager. When I start the recovery it displays the 'Analysing Partitions' message indicates about 75% completion and hangs.

I am using Acronis*True*Image*Home® version 9.0 (build*3,666). Any suggestions?

 

Try using the user created Recovery CD.

 

Thanks, it's off and running. I had tried it earlier when I was having USB issues and hadn't tried it again after sorting it out. I guess that then leaves me with the question of why standalone will work but Startup Rcovery Manager won't.

 

Hello jeffg53,

Thank you for choosing Acronis Disk Backup Software.

I am sorry for the delayed response.

If you wish to investigate the issue with Acronis Startup Recovery Manager please download and install latest build (3677) of Acronis True Image 9.0 Home. To get access to updates you should first register your software. Please uninstall the previous build of Acronis True Image prior to the installation of the build new build. After that please activate Acronis Startup Recovery Manager and check if the issue persists.

If the issue persists, please start Acronis Startup Recovery Manager with "acpi=off noapic" parameters the way it is described here.

If the issue still persists, please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Also tell us where is the image archive stored and where you try to restore it (local or external hard drive, another storage device). Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
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Aleksandr Isakov